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~isPartOf:"Journal of air transport management"
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
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E-commerce
Service quality
Supplier relationship management
Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
74
Airline
59
Fluggesellschaft
59
Beziehungsmarketing
33
Relationship marketing
33
Airport
31
Consumer behaviour
31
Flughafen
31
Konsumentenverhalten
31
Air passenger transport
29
Passagierluftverkehr
29
Air transport
28
Luftverkehr
28
Low-cost strategy
14
Niedrigpreisstrategie
14
Taiwan
14
Social Web
12
Social web
12
Quality management
10
Qualitätsmanagement
10
Airline industry
9
Beschwerdemanagement
9
Brand management
9
Complaint management
9
Markenführung
9
Airlines
8
Airport service quality
7
Customer service
7
Digitalisierung
7
Digitization
7
Kundenservice
7
Passenger satisfaction
7
Behavioral intention
6
Brand image
6
Coronavirus
6
Markenimage
6
Multi-criteria analysis
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77
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Forgas, Santiago
2
Martín, Juan Carlos
2
Palau i Saumell, Ramon
2
Pantouvakis, Angelos
2
Sánchez, Javier
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Budd, Thomas
1
Büyüközkan, Gülçin
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Carvajal-Trujillo, Elena
1
Castillo-Manzano, José I.
1
Chang, Hsin-Li
1
Chang, Yu-Chun
1
Chang, Yu-hern
1
Chang, Yu-wei
1
Chen, Chun-der
1
Chen, Lu
1
Chen, Shiou-yu
1
Chiu, Su-Chin
1
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Journal of air transport management
Journal of retailing and consumer services
331
Journal of business research : JBR
323
Industrial marketing management : the international journal for industrial and high-tech firms
292
International journal of hospitality management
280
The journal of services marketing
173
The service industries journal
164
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
107
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
80
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
76
Cogent business & management
75
Asia Pacific journal of marketing and logistics
70
Technological forecasting & social change : an international journal
67
International journal of electronic customer relationship management : IJECRM
66
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
International journal of quality and service sciences
65
Journal of strategic marketing
63
International journal of electronic marketing and retailing : IJEMR
62
Journal of service management
62
Total quality management & business excellence
62
International journal of quality & reliability management
60
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of business information systems : IJBIS
58
International journal of productivity and quality management : IJPQM
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of services, economics and management
53
Electronic commerce research
52
Marketing intelligence & planning
52
International journal of production economics
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
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ECONIS (ZBW)
77
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1
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
2
Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Elkhani, Naeimeh
;
Soltani, Sheida
;
Jamshidi, Mir Hadi Moazen
- In:
Journal of air transport management
37
(
2014
),
pp. 36-44
Persistent link: https://www.econbiz.de/10010371474
Saved in:
3
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
4
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
5
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
6
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
7
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
8
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
9
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
10
A voice in the skies : listening to airline passenger preferences
Kurtulmuşoğlu, Feride Bahar
;
Can, Gülin Feryal
; …
- In:
Journal of air transport management
57
(
2016
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011610839
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