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~isPartOf:"Journal of air transport management"
~subject:"Informationstechnik"
~subject:"Service quality"
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Informationstechnik
Service quality
Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
74
Airline
59
Fluggesellschaft
59
Beziehungsmarketing
33
Relationship marketing
33
Airport
31
Consumer behaviour
31
Flughafen
31
Konsumentenverhalten
31
Air passenger transport
29
Passagierluftverkehr
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Air transport
28
Luftverkehr
28
Low-cost strategy
14
Niedrigpreisstrategie
14
Taiwan
14
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Social web
12
Quality management
10
Qualitätsmanagement
10
Airline industry
9
Beschwerdemanagement
9
Brand management
9
Complaint management
9
Markenführung
9
Airlines
8
Airport service quality
7
Customer service
7
Digitalisierung
7
Digitization
7
Kundenservice
7
Passenger satisfaction
7
Behavioral intention
6
Brand image
6
Coronavirus
6
Markenimage
6
Multi-criteria analysis
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Budd, Thomas
2
Martín, Juan Carlos
2
Pantouvakis, Angelos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bråthen, Svein
1
Büyüközkan, Gülçin
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Carvajal-Trujillo, Elena
1
Castillo-Manzano, José I.
1
Chang, Hsin-Li
1
Chang, Yu-Chun
1
Chang, Yu-hern
1
Chang, Yu-wei
1
Chen, Chun-der
1
Chen, Lu
1
Chen, Shiou-yu
1
Chiu, Su-Chin
1
Chou, Chien-Chang
1
Chow, Clement Kong-wing
1
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Journal of air transport management
International journal of hospitality management
272
Journal of retailing and consumer services
267
Journal of business research : JBR
204
The journal of services marketing
160
The service industries journal
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
99
Services marketing quarterly
97
Technological forecasting & social change : an international journal
82
Service business
78
The TQM journal : the international review of organizational improvement
78
Tourism management : research, policies, practice
74
Journal of service research : JSR
71
Cogent business & management
68
International journal of quality and service sciences
62
International journal of services and operations management
62
Total quality management & business excellence
60
International journal of quality & reliability management
59
Journal of service management
57
International journal of productivity and quality management : IJPQM
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
50
Asia Pacific journal of marketing and logistics
49
Managing service quality : MSQ ; an international journal
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management : IJSOM
46
Springer eBook Collection
46
The international journal of bank marketing : IJBM
46
Journal of service research
40
Quality management journal : QMJ
40
Journal of Services Marketing
39
SpringerLink / Bücher
39
Journal of Asian finance, economics and business : JAFEB
38
International journal of business information systems : IJBIS
37
Journal of strategic marketing
37
Journal of the Academy of Marketing Science
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
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ECONIS (ZBW)
75
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1
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
2
Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Elkhani, Naeimeh
;
Soltani, Sheida
;
Jamshidi, Mir Hadi Moazen
- In:
Journal of air transport management
37
(
2014
),
pp. 36-44
Persistent link: https://www.econbiz.de/10010371474
Saved in:
3
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
4
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
5
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
6
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
7
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
8
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
9
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
10
A voice in the skies : listening to airline passenger preferences
Kurtulmuşoğlu, Feride Bahar
;
Can, Gülin Feryal
; …
- In:
Journal of air transport management
57
(
2016
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011610839
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