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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
89
Fluggesellschaft
89
Customer satisfaction
87
Kundenzufriedenheit
87
Air passenger transport
42
Passagierluftverkehr
42
Air transport
39
Luftverkehr
39
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Flughafen
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Consumer behaviour
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Beziehungsmarketing
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Customer service
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Multi-criteria analysis
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Leistungsmotivation
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Work motivation
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Airport service quality
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Arbeitszufriedenheit
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Beschwerdemanagement
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China
10
Complaint management
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Chen, Ching-fu
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Martín, Juan Carlos
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Gomes, Carlos Francisco
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Ji, Ming
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Jiang, Hongwei
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Karatepe, Osman M.
3
Liou, James J. H.
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Liu, Chih-Hsing
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Park, Jin-Woo
3
Vatankhah, Sanaz
3
Barros, Alexandre G. de
2
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Ho, Chien-Wei
2
Li, Ying
2
Lin, Rong-ho
2
Liu, Bo
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Lohmann, Guilherme
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Lubbe, Berendien
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Mazzulla, Gabriella
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Palau i Saumell, Ramon
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Pan, Jing Yu
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Pantouvakis, Angelos
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Román García, Concepción
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Sánchez, Javier
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Truong Dothang
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
2
Wirasinghe, Chan
2
Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
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Journal of air transport management
International journal of hospitality management
806
Journal of business research : JBR
733
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
726
Journal of business ethics : JOBE
660
Journal of retailing and consumer services
599
SpringerLink / Bücher
467
Leadership & organization development journal
465
The service industries journal
435
Leadership
382
International journal of contemporary hospitality management
334
Cogent business & management
307
The international journal of human resource management
306
The journal of services marketing
300
Tourism management : research, policies, practice
300
Discussion paper series / IZA
298
Journal of Services Marketing
295
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
293
Journal of managerial psychology
266
Journal of business and psychology
256
Journal of vocational behavior
251
NBER working paper series
251
Working paper / National Bureau of Economic Research, Inc.
240
Journal of hospitality marketing & management
234
NBER Working Paper
218
Journal of travel and tourism marketing
215
Academy of Management journal : AMJ
211
The journal of management development
208
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
206
International journal of human resource management
197
Services marketing quarterly
182
Auditing : a journal of practice & theory
179
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
179
Administrative Sciences : open access journal
170
Journal of management & organization : JMO
170
The TQM journal : the international review of organizational improvement
170
Harvard-Business-Manager : das Wissen der Besten
168
International journal of productivity and quality management : IJPQM
166
Journal of service research : JSR
162
Public management review
162
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ECONIS (ZBW)
175
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1
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
2
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
3
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
4
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
5
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
6
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
7
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
8
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
9
Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina
- In:
Journal of air transport management
76
(
2019
),
pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
Saved in:
10
Service climate, professional commitment and job performance of flight attendants in Taiwan
Yeh, Ching-wen
- In:
Journal of air transport management
15
(
2009
)
5
,
pp. 259-260
Persistent link: https://www.econbiz.de/10003874423
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