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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
94
Fluggesellschaft
94
Customer satisfaction
87
Kundenzufriedenheit
87
Taiwan
60
Air passenger transport
49
Passagierluftverkehr
49
Air transport
45
Luftverkehr
45
Airport
43
Flughafen
43
Consumer behaviour
41
Konsumentenverhalten
41
Beziehungsmarketing
33
Relationship marketing
33
Low-cost strategy
21
Niedrigpreisstrategie
21
Multi-criteria analysis
15
Multikriterielle Entscheidungsanalyse
15
USA
15
United States
15
Quality management
14
Qualitätsmanagement
14
AHP approach
11
AHP-Verfahren
11
Beschwerdemanagement
11
China
11
Complaint management
11
Customer service
11
Kundenservice
11
Airport service quality
10
Fuzzy sets
10
Fuzzy-Set-Theorie
10
Air cargo transport
9
Arbeitszufriedenheit
9
Aviation safety
9
Job satisfaction
9
Luftfrachtverkehr
9
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English
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Chen, Ching-fu
6
Liou, James J. H.
5
Chang, Yu-hern
4
Martín, Juan Carlos
4
Park, Jin-Woo
4
Zhang, Yahua
4
Chang, Yu-chun
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liu, Chih-Hsing
3
Tzeng, Gwo-hshiung
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Chang, Yu-wei
2
Chen, Fang-yuan
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Gudmundsson, Sveinn Vidar
2
Ho, Chien-Wei
2
Kao, Ya-ling
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lin, Yi Hsin
2
Lohmann, Guilherme
2
Lu, Hua-an
2
Lu, Jin-Long
2
Lu, Jin-long
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Merkert, Rico
2
Palau i Saumell, Ramon
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Sánchez, Javier
2
Truong Dothang
2
Tsai, Chieh-yuan
2
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Air Transport Research Society
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Journal of air transport management
Journal of business research : JBR
926
Journal of retailing and consumer services
861
Zi you zhong guo zhi gong ye
763
International journal of hospitality management
751
The service industries journal
514
Industrial marketing management : the international journal for industrial and high-tech firms
496
SpringerLink / Bücher
386
The journal of services marketing
363
Tourism management : research, policies, practice
355
Journal of Services Marketing
353
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
336
International journal of contemporary hospitality management
277
Journal of travel and tourism marketing
274
Working paper / National Bureau of Economic Research, Inc.
274
NBER working paper series
267
The journal of business & industrial marketing
262
Journal of hospitality marketing & management
248
European Journal of Marketing
232
Journal of the Academy of Marketing Science
231
NBER Working Paper
231
Journal of strategic marketing
212
International Journal of Bank Marketing
206
Cogent business & management
205
Services marketing quarterly
201
Economic review : issued bi-monthly
197
Journal of service research : JSR
196
Journal of service management
195
Asia Pacific journal of marketing and logistics
186
Auditing : a journal of practice & theory
183
Discussion paper series / IZA
181
International journal of electronic customer relationship management : IJECRM
180
Applied economics
178
Service business
174
Psychology & marketing
170
Journal of marketing
165
The TQM journal : the international review of organizational improvement
161
Journal of retailing
160
Review of Pacific Basin financial markets and policies
159
Technological forecasting & social change : an international journal
155
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ECONIS (ZBW)
204
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1
Assessing customer value for express service providers : an empirical study from shippers' perspective in
Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
2
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
3
Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Elkhani, Naeimeh
;
Soltani, Sheida
;
Jamshidi, Mir Hadi Moazen
- In:
Journal of air transport management
37
(
2014
),
pp. 36-44
Persistent link: https://www.econbiz.de/10010371474
Saved in:
4
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
5
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
6
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
7
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
8
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
9
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
10
A voice in the skies : listening to airline passenger preferences
Kurtulmuşoğlu, Feride Bahar
;
Can, Gülin Feryal
; …
- In:
Journal of air transport management
57
(
2016
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011610839
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