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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
85
Fluggesellschaft
85
Customer satisfaction
65
Kundenzufriedenheit
65
Air transport
41
Luftverkehr
41
Airport
40
Flughafen
40
Air passenger transport
37
Passagierluftverkehr
37
Performance measurement
32
Performance-Messung
31
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Multi-criteria analysis
18
Multikriterielle Entscheidungsanalyse
18
Low-cost strategy
16
Niedrigpreisstrategie
16
Quality management
14
Qualitätsmanagement
14
USA
13
United States
13
AHP approach
12
AHP-Verfahren
12
Customer service
11
Kundenservice
11
Airport service quality
10
Fuzzy sets
10
Fuzzy-Set-Theorie
10
Beschwerdemanagement
9
China
9
Complaint management
9
Airlines
7
Data envelopment analysis
7
Data-Envelopment-Analyse
7
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164
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165
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2
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English
165
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Gomes, Carlos Francisco
4
Liou, James J. H.
4
Zhang, Yahua
4
Bezerra, George C. L.
3
Chang, Yu-chun
3
Chen, Ching-fu
3
Jiang, Hongwei
3
Karatepe, Osman M.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Ho, Chien-Wei
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Merkert, Rico
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Saen, Reza Farzipoor
2
Tavassoli, Mohammad
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Vatankhah, Sanaz
2
Yeh, Ching-wen
2
Abdulshahed, Ali
1
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Ahn, Jonghoon
1
Akan, Şahap
1
Al Nasser, Amjad
1
Albers, Sascha
1
Allen, Jaime
1
Amiri, Maghsoud
1
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Journal of air transport management
International journal of hospitality management
490
Auditing : a journal of practice & theory
446
Journal of retailing and consumer services
353
Journal of business research : JBR
352
The service industries journal
328
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
282
Managerial auditing journal
277
The accounting review : a publication of the American Accounting Association
276
NBER working paper series
248
Working paper / National Bureau of Economic Research, Inc.
241
International journal of auditing : IJA
219
International journal of production research
218
NBER Working Paper
216
SpringerLink / Bücher
213
The journal of services marketing
212
Accounting horizons : a quarterly publication of the American Accounting Association
205
International journal of productivity and quality management : IJPQM
205
Cogent business & management
191
International journal of contemporary hospitality management
183
International journal of production economics
177
Discussion paper series / IZA
171
The TQM journal : the international review of organizational improvement
160
International journal of quality & reliability management
159
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
158
The international journal of productivity and performance management : IJPPM
156
Tourism management : research, policies, practice
153
Journal of business ethics : JOBE
151
Journal of hospitality marketing & management
148
WPg : Kompetenz schafft Vertrauen
147
Services marketing quarterly
143
International journal of services and operations management
141
Journal of accounting and public policy
138
Total quality management & business excellence
138
Benchmarking : an international journal ; BIJ
137
Journal of Services Marketing
131
International journal of quality and service sciences
130
Public performance & management review
130
Journal of travel and tourism marketing
129
Management science : journal of the Institute for Operations Research and the Management Sciences
123
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ECONIS (ZBW)
165
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1
Return on quality : simulating customer retention in a flight firming project
Constantino, Francesco
;
Di Gravio, Giulio
;
Tronci, Massimo
- In:
Journal of air transport management
27
(
2013
),
pp. 20-24
Persistent link: https://www.econbiz.de/10009721863
Saved in:
2
Measuring airport service quality : a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
3
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
4
The performance of Asian airlines in the recent financial turmoil based on VaR and modified Sharpe ratio
Chuang, I-yuan
;
Chiu, Yen-chen
;
Wang, C. Edward
- In:
Journal of air transport management
14
(
2008
)
5
,
pp. 257-262
Persistent link: https://www.econbiz.de/10003771510
Saved in:
5
Race to the bottom or swimming upstream : performance analysis of US airlines
Bhadra, Dipasis
- In:
Journal of air transport management
15
(
2009
)
5
,
pp. 227-235
Persistent link: https://www.econbiz.de/10003874394
Saved in:
6
Assessing airport terminal performance using a system dynamics model
Manataki, Ioanna E.
;
Zografos, Konstantinos G.
- In:
Journal of air transport management
16
(
2010
)
2
,
pp. 86-93
Persistent link: https://www.econbiz.de/10003944956
Saved in:
7
How fleet commonality influences low-cost airline operating performance : empirical evidence
Brüggen, Alexander
;
Klose, Levin
- In:
Journal of air transport management
16
(
2010
)
6
,
pp. 299-303
Persistent link: https://www.econbiz.de/10008658890
Saved in:
8
Devising airport groupings for financial benchmarking
Vogel, Hans-Arthur
;
Graham, Anne
- In:
Journal of air transport management
30
(
2013
),
pp. 32-38
Persistent link: https://www.econbiz.de/10009772849
Saved in:
9
The measurement scale for airline hospitality : cabin crew's performance perspective
Nameghi, Ehsaneh N. M.
;
Ariffin, Ahmad Azmi M.
- In:
Journal of air transport management
30
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10009772864
Saved in:
10
A conceptual framework for measuring airline business model convergence
Daft, Jost
;
Albers, Sascha
- In:
Journal of air transport management
28
(
2013
),
pp. 47-54
Persistent link: https://www.econbiz.de/10009772902
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