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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
81
Fluggesellschaft
81
Customer satisfaction
68
Kundenzufriedenheit
68
Air passenger transport
39
Passagierluftverkehr
39
Air transport
38
Luftverkehr
38
Beziehungsmarketing
33
Relationship marketing
33
Consumer behaviour
32
Konsumentenverhalten
32
Airport
29
Flughafen
29
Taiwan
22
Low-cost strategy
18
Niedrigpreisstrategie
18
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
10
Kundenservice
10
USA
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Airlines
8
Brand image
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Markenimage
8
Brand management
7
Coronavirus
7
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Undetermined
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152
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152
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English
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Chen, Ching-fu
4
Park, Jin-Woo
4
Zhang, Yahua
4
Chang, Yu-chun
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Chang, Yu-hern
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Merkert, Rico
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Akbar, Yusaf H.
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
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Journal of air transport management
Journal of business research : JBR
826
Journal of retailing and consumer services
742
International journal of hospitality management
569
Industrial marketing management : the international journal for industrial and high-tech firms
527
SpringerLink / Bücher
475
The service industries journal
412
The journal of services marketing
343
NBER working paper series
317
Working paper / National Bureau of Economic Research, Inc.
306
NBER Working Paper
270
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
254
International journal of contemporary hospitality management
239
The journal of business & industrial marketing
235
Journal of hospitality marketing & management
200
Games and economic behavior
197
Journal of the Academy of Marketing Science
197
Journal of travel and tourism marketing
197
Tourism management : research, policies, practice
196
European journal of operational research : EJOR
192
CESifo working papers
191
Journal of strategic marketing
190
Services marketing quarterly
185
Journal of service management
183
Auditing : a journal of practice & theory
181
Cogent business & management
177
Journal of economic theory
177
Journal of service research : JSR
175
Management science : journal of the Institute for Operations Research and the Management Sciences
175
Discussion paper series / IZA
174
International journal of production research
164
International journal of electronic customer relationship management : IJECRM
157
International journal of production economics
157
Discussion paper / Centre for Economic Policy Research
156
Service business
154
Economics letters
153
International journal of business information systems : IJBIS
153
Asia Pacific journal of marketing and logistics
149
The TQM journal : the international review of organizational improvement
145
Journal of marketing
143
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ECONIS (ZBW)
152
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1
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
2
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
3
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
4
Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina
- In:
Journal of air transport management
76
(
2019
),
pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
Saved in:
5
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
6
A voice in the skies : listening to airline passenger preferences
Kurtulmuşoğlu, Feride Bahar
;
Can, Gülin Feryal
; …
- In:
Journal of air transport management
57
(
2016
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011610839
Saved in:
7
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
8
Determining important attributes for assessing the attractiveness of airlines
Medina-Muñoz, Diego Ramón
;
Medina-Muñoz, Rita Dolores
; …
- In:
Journal of air transport management
70
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011883653
Saved in:
9
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
10
Online drivers of consumer purchase of website airline tickets
Escobar-Rodríguez, Tomás
;
Carvajal-Trujillo, Elena
- In:
Journal of air transport management
32
(
2013
),
pp. 58-64
Persistent link: https://www.econbiz.de/10010127328
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