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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
74
Fluggesellschaft
74
Customer satisfaction
65
Kundenzufriedenheit
65
Air passenger transport
38
Passagierluftverkehr
38
Air transport
37
Luftverkehr
37
Airport
31
Flughafen
31
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
10
Kundenservice
10
USA
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Airlines
7
Preismanagement
7
Pricing strategy
7
Airline service quality
6
Behavioral intention
6
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138
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Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Pitfield, David E.
2
Román García, Concepción
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
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Aboagye, Michael Osei
1
Adikariwattage, V.
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Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
Arora, Swapan Deep
1
Arslan, Seda
1
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Journal of air transport management
Discussion paper series / IZA
632
NBER working paper series
625
Working paper / National Bureau of Economic Research, Inc.
560
Journal of econometrics
547
NBER Working Paper
546
International journal of hospitality management
408
Journal of retailing and consumer services
335
IZA Discussion Paper
324
Economics of education review
316
The service industries journal
297
Journal of business research : JBR
277
CESifo working papers
260
CEMMAP working papers / Centre for Microdata Methods and Practice
249
Economics letters
238
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
The journal of services marketing
211
Discussion paper / Centre for Economic Policy Research
195
Management science : journal of the Institute for Operations Research and the Management Sciences
185
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
181
Auditing : a journal of practice & theory
176
The accounting review : a publication of the American Accounting Association
171
Econometric theory
168
International journal of contemporary hospitality management
165
Discussion paper / Tinbergen Institute
164
Working paper
164
Journal of economic behavior & organization : JEBO
158
IZA Discussion Papers
156
Services marketing quarterly
140
Journal of hospitality marketing & management
138
Discussion paper
135
Econometric reviews
132
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
130
Applied economics
128
European journal of operational research : EJOR
126
Journal of travel and tourism marketing
123
Journal of public economics
122
Policy research working paper : WPS
121
Tourism management : research, policies, practice
120
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ECONIS (ZBW)
139
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1
Analysis of bilateral air passenger flows : a non-parametric multivariate adaptive regression spline approach
Chang, Li-yen
- In:
Journal of air transport management
34
(
2014
),
pp. 123-130
Persistent link: https://www.econbiz.de/10010244579
Saved in:
2
Two faces of airport business : a non-parametric analysis of the Italian airport industry
Gitto, Simone
;
Mancuso, Paolo
- In:
Journal of air transport management
20
(
2012
),
pp. 39-42
Persistent link: https://www.econbiz.de/10009703849
Saved in:
3
Aeronautical charging policy incentive schemes for airlines at European airports
Jones, Owain Cai
;
Budd, Lucy C. S.
;
Pitfield, David E.
- In:
Journal of air transport management
33
(
2013
),
pp. 43-59
Persistent link: https://www.econbiz.de/10010211181
Saved in:
4
Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
Saved in:
5
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
6
Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
Saved in:
7
Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma
;
Aydun, Özlem
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
Saved in:
8
Passenger perceptions of service quality : Korean and Australian case studies
Park, Jin-woo
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 238-242
Persistent link: https://www.econbiz.de/10003485439
Saved in:
9
Competing on value : perspectives on business class aviation
Claussen, Jan
;
O'Higgins, Eleanor
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 202-208
Persistent link: https://www.econbiz.de/10003970646
Saved in:
10
Antecedents of airline passenger loyalty : low-cost versus traditional airlines
Forgas, Santiago
;
Moliner, Miguel A.
;
Sánchez, Javier
; …
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 229-233
Persistent link: https://www.econbiz.de/10003970679
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