//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of air transport management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Knowledge-based resources in e...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
68
Service quality
68
Airline
48
Fluggesellschaft
48
Airport
30
Flughafen
30
Consumer behaviour
28
Konsumentenverhalten
28
Air passenger transport
25
Passagierluftverkehr
25
Air transport
23
Luftverkehr
23
Beziehungsmarketing
17
Relationship marketing
17
Customer service
14
Kundenservice
14
Taiwan
12
Quality management
10
Qualitätsmanagement
10
Beschwerdemanagement
8
Complaint management
8
Low-cost strategy
8
Niedrigpreisstrategie
8
Airport service quality
7
Passenger satisfaction
7
USA
7
United States
7
Behavioral intention
6
Satisfaction
6
Sentiment analysis
6
Airline industry
5
Airlines
5
Emotion
5
Airline service quality
4
Arbeitszufriedenheit
4
China
4
Coronavirus
4
Fuzzy sets
4
more ...
less ...
Online availability
All
Undetermined
61
Type of publication
All
Article
94
Type of publication (narrower categories)
All
Article in journal
94
Aufsatz in Zeitschrift
94
Case study
1
Fallstudie
1
Language
All
English
94
Author
All
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Pantouvakis, Angelos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Andersson, Erik
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
Arif, Mohammed
1
Ariffin, Ahmad Azmi M.
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Baker, Douglas
1
Bakır, Mahmut
1
Barakat, H.
1
Barros, Alexandre G. de
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
1
Bujisic, Milos
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Casas-Albala, Diana
1
Chang, Yu-Chun
1
Chen, Ching-fu
1
Chen, Chun-der
1
Chen, Lu
1
Chen, Shiou-yu
1
more ...
less ...
Published in...
All
Journal of air transport management
Journal of retailing and consumer services
451
International journal of hospitality management
407
Journal of business research : JBR
327
The journal of services marketing
221
Journal of Services Marketing
205
The service industries journal
192
Tourism management : research, policies, practice
186
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
174
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
152
International Journal of Bank Marketing
119
European Journal of Marketing
114
Services marketing quarterly
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Journal of service research : JSR
106
Cogent business & management
105
SpringerLink / Bücher
103
Psychology & marketing
93
Service business
93
International Journal of Contemporary Hospitality Management
91
Journal of service management
91
The TQM journal : the international review of organizational improvement
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
The TQM Magazine
86
Tourism management perspectives : TMP
84
Journal of the Academy of Marketing Science
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
International journal of productivity and quality management : IJPQM
79
International journal of services and operations management
76
International journal of quality and service sciences
75
International Journal of Quality & Reliability Management
71
Journal of strategic marketing
71
Total quality management & business excellence
68
Managing service quality : MSQ ; an international journal
66
The international journal of bank marketing : IJBM
66
International journal of quality & reliability management
65
European journal of marketing : EJM
63
more ...
less ...
Source
All
ECONIS (ZBW)
94
Showing
1
-
10
of
94
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
2
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
3
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
4
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
5
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
6
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
7
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
8
Quantifying and validating measures of airport terminal wayfinding
Churchill, Anthony
;
Dada, Ezekiel
;
Barros, Alexandre G. de
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 151-158
Persistent link: https://www.econbiz.de/10003731320
Saved in:
9
Dynamic airline scheduling : an analysis of the potentials of refleeting and retiming
Warburg, Valdemar
;
Hansen, Troels Gotsæd
;
Larsen, Allan
; …
- In:
Journal of air transport management
14
(
2008
)
4
,
pp. 163-167
Persistent link: https://www.econbiz.de/10003757793
Saved in:
10
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->