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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
74
Fluggesellschaft
74
Customer satisfaction
65
Kundenzufriedenheit
65
Air passenger transport
37
Passagierluftverkehr
37
Air transport
36
Luftverkehr
36
Airport
30
Flughafen
30
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
21
Relationship marketing
21
Taiwan
20
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Quality management
14
Qualitätsmanagement
14
Airport service quality
10
Customer service
10
Kundenservice
10
USA
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Preismanagement
7
Pricing strategy
7
Airline service quality
6
Airlines
6
Behavioral intention
6
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138
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Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Waguespack, Blaise
2
Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Ambrose, Scott C.
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
Arora, Swapan Deep
1
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Journal of air transport management
Journal of retailing and consumer services
958
Journal of business research : JBR
567
International journal of hospitality management
416
Journal of retailing
359
The service industries journal
348
SpringerLink / Bücher
307
NBER working paper series
292
Industrial marketing management : the international journal for industrial and high-tech firms
282
Working paper / National Bureau of Economic Research, Inc.
282
International journal of production economics
258
NBER Working Paper
252
International journal of retail & distribution management
251
The international review of retail, distribution and consumer research
244
European journal of operational research : EJOR
242
The journal of services marketing
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
The journal of personal selling & sales management : JPSSM
215
Management science : journal of the Institute for Operations Research and the Management Sciences
199
Journal of marketing
195
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
166
International Journal of Retail & Distribution Management
165
Journal of the Academy of Marketing Science
163
Services marketing quarterly
151
Journal of Services Marketing
146
Journal of hospitality marketing & management
141
The TQM journal : the international review of organizational improvement
132
Journal of travel and tourism marketing
127
Cogent business & management
125
European journal of marketing : EJM
122
Tourism management : research, policies, practice
122
The journal of business & industrial marketing
120
International journal of quality & reliability management
119
International journal of production research
118
International journal of quality and service sciences
116
Discussion paper series / IZA
115
International journal of services and operations management
114
Journal of service research : JSR
114
Service business
114
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ECONIS (ZBW)
138
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1
The negative effects of travel friction among road warrior
salespeople
Ambrose, Scott C.
;
Waguespack, Blaise
;
Rutherford, Brian N.
- In:
Journal of air transport management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013254600
Saved in:
2
Retail concessions at European airports : commercial strategies to improve non-aeronautical revenue from leisure travelers
Puls, René
;
Lentz, Cheryl
- In:
Journal of air transport management
71
(
2018
),
pp. 243-249
Persistent link: https://www.econbiz.de/10011902744
Saved in:
3
Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
Saved in:
4
Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel
;
López-Bonilla, Luis Miguel
- In:
Journal of air transport management
14
(
2008
)
3
,
pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
Saved in:
5
Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
Saved in:
6
Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma
;
Aydun, Özlem
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
Saved in:
7
Passenger perceptions of service quality : Korean and Australian case studies
Park, Jin-woo
- In:
Journal of air transport management
13
(
2007
)
4
,
pp. 238-242
Persistent link: https://www.econbiz.de/10003485439
Saved in:
8
Competing on value : perspectives on business class aviation
Claussen, Jan
;
O'Higgins, Eleanor
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 202-208
Persistent link: https://www.econbiz.de/10003970646
Saved in:
9
Antecedents of airline passenger loyalty : low-cost versus traditional airlines
Forgas, Santiago
;
Moliner, Miguel A.
;
Sánchez, Javier
; …
- In:
Journal of air transport management
16
(
2010
)
4
,
pp. 229-233
Persistent link: https://www.econbiz.de/10003970679
Saved in:
10
Opaque Web practices among low-cost carriers
Torres, Ann M.
;
Barry, Chris
;
Hogan, Mairéad
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 299-307
Persistent link: https://www.econbiz.de/10003989101
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