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The negative effects of travel friction among road warrior salespeople
Ambrose, Scott C.; Waguespack, Blaise; Rutherford, Brian N. - In: Journal of air transport management 95 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013254600
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Retail concessions at European airports : commercial strategies to improve non-aeronautical revenue from leisure travelers
Puls, René; Lentz, Cheryl - In: Journal of air transport management 71 (2018), pp. 243-249
Persistent link: https://www.econbiz.de/10011902744
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Explore airlines' brand niches through measuring passengers' repurchase motivation : an application of Rasch measurement
Chang, Hsin-Li; Yang, Cheng-Hua - In: Journal of air transport management 14 (2008) 3, pp. 105-112
Persistent link: https://www.econbiz.de/10003731224
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Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel; López-Bonilla, Luis Miguel - In: Journal of air transport management 14 (2008) 3, pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
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Improving service quality using quality function deployment : the air cargo sector of China airlines
Wang, Rong-tsu - In: Journal of air transport management 13 (2007) 4, pp. 221-228
Persistent link: https://www.econbiz.de/10003485433
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Expectations and perceptions in airline services : an analysis using weighted SERVQUAL scores
Pakdil, Fatma; Aydun, Özlem - In: Journal of air transport management 13 (2007) 4, pp. 229-237
Persistent link: https://www.econbiz.de/10003485434
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Passenger perceptions of service quality : Korean and Australian case studies
Park, Jin-woo - In: Journal of air transport management 13 (2007) 4, pp. 238-242
Persistent link: https://www.econbiz.de/10003485439
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Competing on value : perspectives on business class aviation
Claussen, Jan; O'Higgins, Eleanor - In: Journal of air transport management 16 (2010) 4, pp. 202-208
Persistent link: https://www.econbiz.de/10003970646
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Antecedents of airline passenger loyalty : low-cost versus traditional airlines
Forgas, Santiago; Moliner, Miguel A.; Sánchez, Javier; … - In: Journal of air transport management 16 (2010) 4, pp. 229-233
Persistent link: https://www.econbiz.de/10003970679
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Opaque Web practices among low-cost carriers
Torres, Ann M.; Barry, Chris; Hogan, Mairéad - In: Journal of air transport management 15 (2009) 6, pp. 299-307
Persistent link: https://www.econbiz.de/10003989101