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Investigating travelers' multi-impulse buying behavior in airport duty-free shopping for Chinese traveler : intrinsic and extrinsic motivations
Lee, Jung Ick; Ren, Tianbao; Park, Jungkun - In: Journal of air transport management 92 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012507734
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The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin; Liu, Chih-Hsing; Tu, Jin-Hua - In: Journal of air transport management 53 (2016), pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
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Traveler anxiety and enjoyment : the effect of airport environment on traveler's emotions
Bogicevic, Vanja; Yang, Wan; Cobanoglu, Cihan; … - In: Journal of air transport management 57 (2016), pp. 122-129
Persistent link: https://www.econbiz.de/10011610838
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An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.; Talebzadeh, Niusha - In: Journal of air transport management 55 (2016), pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
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Key drivers of passengers' overall satisfaction at klia2 terminal
Nor Azlina Mohd Isa; Hazelin Ghaus; Norlida Abdul Hamid; … - In: Journal of air transport management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012291826
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Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed; Gupta, Aman; Williams, Aled - In: Journal of air transport management 32 (2013), pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
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Examining a hybrid model for e-satisfaction and e-loyalty to e-ticketing on airline websites
Elkhani, Naeimeh; Soltani, Sheida; Jamshidi, Mir Hadi Moazen - In: Journal of air transport management 37 (2014), pp. 36-44
Persistent link: https://www.econbiz.de/10010371474
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Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong; Dong, Yufeng; Ling, Liuyi - In: Journal of air transport management 53 (2016), pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng; Shyu, Wen-Hwa; Yeh, Chun-Tsen; Tingg, Pi-Hui - In: Journal of air transport management 55 (2016), pp. 203-212
Persistent link: https://www.econbiz.de/10011547854