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Dienstleistungsqualität
136
Service quality
136
Airline
90
Fluggesellschaft
90
Customer satisfaction
87
Kundenzufriedenheit
87
Air passenger transport
44
Passagierluftverkehr
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Martín, Juan Carlos
5
Chen, Ching-fu
4
Karatepe, Osman M.
4
Zhang, Yahua
4
Chang, Yu-chun
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Lubbe, Berendien
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Park, Jin-Woo
3
Barros, Alexandre G. de
2
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Cheng, Tien-Ming
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Forgas, Santiago
2
Ho, Chien-Wei
2
Lin, Rong-ho
2
Lohmann, Guilherme
2
Martin-Domingo, Luis
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Mazzulla, Gabriella
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Palau i Saumell, Ramon
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Pan, Jing Yu
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Román García, Concepción
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Truong Dothang
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Tsai, Chieh-yuan
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Tzeng, Gwo-hshiung
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Wirasinghe, Chan
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2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
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Journal of air transport management
International journal of hospitality management
1,496
Journal of retailing and consumer services
615
Journal of business research : JBR
601
International journal of contemporary hospitality management
532
Tourism management : research, policies, practice
505
The service industries journal
472
Journal of hospitality marketing & management
358
Journal of Services Marketing
307
The journal of services marketing
304
Telecommunications policy : the international journal of digital economy, data sciences and new media
295
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
294
Discussion paper series / IZA
291
Journal of travel and tourism marketing
284
Journal of vocational behavior
263
NBER working paper series
244
Cogent business & management
243
SpringerLink / Bücher
241
Working paper / National Bureau of Economic Research, Inc.
236
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
235
The international journal of human resource management
235
IZA Discussion Papers
232
NBER Working Paper
213
International Journal of Contemporary Hospitality Management
203
Tourism management perspectives : TMP
202
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
194
Tourism economics : the business and finance of tourism and recreation
192
Services marketing quarterly
185
Auditing : a journal of practice & theory
177
Service business
176
International journal of productivity and quality management : IJPQM
168
The TQM journal : the international review of organizational improvement
166
Technological forecasting & social change : an international journal
163
Journal of service research : JSR
160
International Journal of Bank Marketing
159
Journal of business ethics : JOBE
156
Health care management review : HCM review
149
International journal of human resource management
145
European Journal of Marketing
141
IZA Discussion Paper
138
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ECONIS (ZBW)
178
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1
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
2
Offsite passenger service facilities : a viable option for airport access?
Goswami, Arkopal K.
;
Miller, John S.
;
Hoel, Lester A.
- In:
Journal of air transport management
17
(
2011
)
5
,
pp. 263-270
Persistent link: https://www.econbiz.de/10009408980
Saved in:
3
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
4
Customer service in the aviation industry : an exploratory analysis of UAE airports
Arif, Mohammed
;
Gupta, Aman
;
Williams, Aled
- In:
Journal of air transport management
32
(
2013
),
pp. 1-7
Persistent link: https://www.econbiz.de/10010127374
Saved in:
5
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
6
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
7
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
8
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
9
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
10
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
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