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~isPartOf:"Journal of air transport management"
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Dienstleistungsqualität
136
Service quality
136
Airline
107
Fluggesellschaft
107
Air transport
67
Luftverkehr
67
Customer satisfaction
65
Kundenzufriedenheit
65
Preismanagement
53
Pricing strategy
53
Air passenger transport
44
Passagierluftverkehr
44
Airport
35
Flughafen
35
Consumer behaviour
32
Konsumentenverhalten
32
Beziehungsmarketing
22
Low-cost strategy
22
Niedrigpreisstrategie
22
Relationship marketing
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USA
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United States
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Airlines
14
Multi-criteria analysis
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Qualitätsmanagement
14
Revenue management
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Revenue-Management
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Airport service quality
10
Customer service
10
Kundenservice
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Beschwerdemanagement
9
China
9
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Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Redondi, Renato
3
Alderighi, Marco
2
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Bilotkach, Volodymyr
2
Constantino, Francesco
2
Derudder, Ben
2
Di Gravio, Giulio
2
Eboli, Laura
2
Fu, Xiaowen
2
Grubesic, Tony H.
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Malighetti, Paolo
2
Mazzulla, Gabriella
2
Merkert, Rico
2
Morlotti, Chiara
2
Oliveira, Alessandro Vinícius Marques de
2
Pan, Jing Yu
2
Pantouvakis, Angelos
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Park, Jin-woo
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Piga, Claudio A.
2
Rhoades, Dawna L.
2
Román García, Concepción
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tsui, Wai Hong Kan
2
Tzeng, Gwo-hshiung
2
Waguespack, Blaise
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Journal of air transport management
International journal of hospitality management
558
The service industries journal
548
NBER working paper series
510
Journal of retailing and consumer services
454
Journal of business research : JBR
451
Working paper / National Bureau of Economic Research, Inc.
431
European journal of operational research : EJOR
425
NBER Working Paper
417
Journal of revenue and pricing management
353
International journal of production economics
344
Management science : journal of the Institute for Operations Research and the Management Sciences
323
The journal of services marketing
259
International journal of production research
258
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
International journal of industrial organization
226
Economics letters
217
Discussion paper / Centre for Economic Policy Research
216
CESifo working papers
202
Tourism management : research, policies, practice
202
International journal of contemporary hospitality management
200
SpringerLink / Bücher
193
Auditing : a journal of practice & theory
177
Discussion paper series / IZA
170
Journal of travel and tourism marketing
166
Journal of hospitality marketing & management
161
Service business
159
Services marketing quarterly
158
Transportation research / E : an international journal
152
Applied economics
151
Manufacturing & service operations management : M & SOM
151
Discussion paper
149
Working paper
145
Journal of Services Marketing
144
Discussion papers / CEPR
143
The TQM journal : the international review of organizational improvement
142
Journal of service research : JSR
141
International journal of services and operations management
137
Journal of service management
137
International journal of productivity and quality management : IJPQM
135
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ECONIS (ZBW)
189
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1
How to manage seasonality in service industries : the case of price and seat factor management in airlines
Merkert, Rico
;
Webber, Tony
- In:
Journal of air transport management
72
(
2018
),
pp. 39-46
Persistent link: https://www.econbiz.de/10011910580
Saved in:
2
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
3
Customer value of purchasable supplementary services : the case of a European full network carrier's economy class
Wittmer, Andreas
;
Rowley, Edward
- In:
Journal of air transport management
34
(
2014
),
pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
Saved in:
4
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
5
Regional aviation and the PSO system : Level of Service and social efficiency
Bråthena, Svein
;
Eriksen, Knut Sandberg
- In:
Journal of air transport management
69
(
2018
),
pp. 248-256
Persistent link: https://www.econbiz.de/10011865617
Saved in:
6
The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun
;
Huang, Hsiao-Han
- In:
Journal of air transport management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
Saved in:
7
The effect of frequent flyer programs: a case study of the Korean airline industry
Park, Jin-woo
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 287-288
Persistent link: https://www.econbiz.de/10003990873
Saved in:
8
Australian airport regulation : exploring the frontier
Littlechild, Stephen C.
- In:
Journal of air transport management
21
(
2012
),
pp. 50-62
Persistent link: https://www.econbiz.de/10009702996
Saved in:
9
Online drivers of consumer purchase of website airline tickets
Escobar-Rodríguez, Tomás
;
Carvajal-Trujillo, Elena
- In:
Journal of air transport management
32
(
2013
),
pp. 58-64
Persistent link: https://www.econbiz.de/10010127328
Saved in:
10
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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