Narrow search
Showing 1 - 10 of 242
Cover Image
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.; Smith, Amy K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Cover Image
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Journal of retailing and consumer services 30 (2016), pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Cover Image
The role of e-service quality management in the delivery business value
Doherty, Neil F.; Shakur, Mahani; Ellis-Chadwick, Fiona - In: Journal of retailing and consumer services 27 (2015), pp. 52-62
Persistent link: https://www.econbiz.de/10011388068
Cover Image
A field study of customers' switching behavior for bank services
Manrai, Lalita A.; Manrai, Ajay K. - In: Journal of retailing and consumer services 14 (2007) 3, pp. 208-215
Persistent link: https://www.econbiz.de/10003458652
Cover Image
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk; Rindfleisch, Aric - In: Journal of retailing and consumer services 17 (2010) 1, pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
Cover Image
Exploring customers' store loyalty using the means-end chain approach
Lee, Wan-I; Chang, Chih-yuan; Liu, Yu-lun - In: Journal of retailing and consumer services 17 (2010) 5, pp. 395-405
Persistent link: https://www.econbiz.de/10008654218
Cover Image
CSR and service brand : the mediating effect of brand identification and moderating effect of service quality
He, Hongwei; Li, Yan - In: Journal of business ethics : JOBE 100 (2011) 4, pp. 673-688
Persistent link: https://www.econbiz.de/10009243148
Cover Image
Evaluating servicescape designs using a VR-based laboratory experiment : a case of a duty-free shop
Kwon, Ryeok-Hwan; Kim, Kwang-jae; Kim, Ki-Hun; Hong, Yoo Suk - In: Journal of retailing and consumer services 26 (2015), pp. 32-40
Persistent link: https://www.econbiz.de/10011347847
Cover Image
A two-dimensional model of trust-value-loyalty in service relationships
Chai, Joe Choon Yean; Malhotra, Naresh K.; Alpert, Frank - In: Journal of retailing and consumer services 26 (2015), pp. 23-31
Persistent link: https://www.econbiz.de/10011347848
Cover Image
The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz; Silva, Marcos Antonio da - In: Journal of retailing and consumer services 24 (2015), pp. 110-120
Persistent link: https://www.econbiz.de/10010528597