A two-dimensional model of trust-value-loyalty in service relationships
Year of publication: |
2015
|
---|---|
Authors: | Chai, Joe Choon Yean ; Malhotra, Naresh K. ; Alpert, Frank |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 26.2015, p. 23-31
|
Subject: | Trust | Perceived value | Loyalty behavioral intentions | Service relationships | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management |
-
Jaiyeoba, Olumide Olasimbo, (2020)
-
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der, (2015)
-
Bruhn, Manfred, (2014)
- More ...
-
Cua, Francisco, (2013)
-
Chinese relationship management : a qualitative study of banking in New Zealand
Chai, Joe Choon Yean, (2018)
-
How consumer acculturation influences interpersonal trust
Chai, Joe Choon Yean, (2014)
- More ...