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Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik; Fischer, Alban; Wallin, Martin W.; … - In: Journal of service management 23 (2012) 2, pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
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An ethical stakeholder approach to crisis communication : a case study of Foxconn’s 2010 employee suicide crisis
Xu, Kaibin; Li, Wenqing - In: Journal of business ethics : JOBE 117 (2013) 2, pp. 371-386
Persistent link: https://www.econbiz.de/10010231764
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Giving voice to the silenced : using critical discourse analysis to inform crisis communication theory
Dunn, Carolyn; Eble, Michelle - In: Journal of business ethics : JOBE 132 (2015) 4, pp. 717-735
Persistent link: https://www.econbiz.de/10011414712
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Crisis communication in service ecosystems : perspectives and future challenges
Blasco-Arcas, Lorena; Falkheimer, Jesper; Heide, Mats - In: Journal of service management 33 (2022) 4/5, pp. 601-613
Persistent link: https://www.econbiz.de/10013325721
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Technologies in service communication : looking forward
Mahr, Dominik; Huh, Jisu - In: Journal of service management 33 (2022) 4/5, pp. 648-656
Persistent link: https://www.econbiz.de/10013325734
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Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise; Clark, Moira K. - In: Journal of service management 33 (2022) 4/5, pp. 758-773
Persistent link: https://www.econbiz.de/10013325758