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The roles of justice and customer satisfaction in customer retention : a lesson from service recovery
Siu, Noel Yee-Man; Zhang, Tracy Jun-Fheng; Yau, … - In: Journal of business ethics : JOBE 114 (2013) 4, pp. 675-686
Persistent link: https://www.econbiz.de/10009776404
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Whether and to what extent consumers demand fair pricing behavior for its own sake
Nguyen, Adam; Meng, Juan - In: Journal of business ethics : JOBE 114 (2013) 3, pp. 529-547
Persistent link: https://www.econbiz.de/10009772858
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Fairness and the main management theories of the twentieth century : a history review, 1900 - 1965
Van Buren, Harry J. - In: Journal of business ethics : JOBE 82 (2008) 3, pp. 633-644
Persistent link: https://www.econbiz.de/10003779710
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What is fair : three perspectives
Primeaux, Patrick; LeVeness, Frank P. - In: Journal of business ethics : JOBE 84 (2009), pp. 89-102
Persistent link: https://www.econbiz.de/10003818021
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An investigation of the effects of corporate ethical values on employee commitment and performance : examining the moderating role of perceived fairness
Sharma, Dheeraj; Borna, Shaheen; Stearns, James M. - In: Journal of business ethics : JOBE 89 (2009) 2, pp. 251-260
Persistent link: https://www.econbiz.de/10003908229
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What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.; Ngai, Eric W. T. - In: Journal of business ethics : JOBE 91 (2010), pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
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The just price : three insights from the Salamanca School
Elegido, Juan Manuel - In: Journal of business ethics : JOBE 90 (2009) 1, pp. 29-46
Persistent link: https://www.econbiz.de/10003928909
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Direct and multiplicative effects of ethical dispositions and ethical climates on personal justice norms : a virtue ethics perspective
Lau, Victor P.; Wong, Yin Yee - In: Journal of business ethics : JOBE 90 (2009) 2, pp. 279-294
Persistent link: https://www.econbiz.de/10003929154
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Fairness in international trade and investment : North American perspectives
Bird, Frederick B.; Vance, Thomas; Woolstencroft, Peter - In: Journal of business ethics : JOBE 84 (2009), pp. 405-425
Persistent link: https://www.econbiz.de/10003932521
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iEthics
Chumney, Wade M.; Cowart, Tammy W. - In: Journal of business ethics : JOBE 93 (2010) 3, pp. 471-482
Persistent link: https://www.econbiz.de/10003979965