Narrow search
Showing 1 - 10 of 12
Cover Image
A step toward defining a customer-centric taxonomy for managing logistics personnel
Keller, Scott B.; Voss, M. Douglas; Ozment, John - In: Journal of business logistics : JBL 31 (2010) 2, pp. 195-214
Persistent link: https://www.econbiz.de/10008779136
Cover Image
The empowerment of frontline service staff in 3PL companies
Ellinger, Alexander E.; Keller, Scott B.; Elmadağ … - In: Journal of business logistics : JBL 31 (2010) 1, pp. 79-98
Persistent link: https://www.econbiz.de/10003985929
Cover Image
A compendium of multi-item scales utilized in logistics research (2001-10) : progress achieved since publication of the 1973-2000 compendium
Keller, Scott B.; Hochard, Kimberly; Rudolph, Thomas; … - In: Journal of business logistics : JBL 34 (2013) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10009766756
Cover Image
"Bridging the Divide between Logistics and Marketing: Facilitating Collaborative Behavior"
Ellinger, Alexander E.; Keller, Scott B.; Hansen, John D. - In: Journal of business logistics : JBL 27 (2006) 2, pp. 1-28
Persistent link: https://www.econbiz.de/10007592592
Cover Image
The Impact of Internal Marketing Efforts in Distribution Service Operations
Keller, Scott B.; Lynch, David F.; Ellinger, Alexander E.; … - In: Journal of business logistics : JBL 27 (2006) 1, pp. 109-138
Persistent link: https://www.econbiz.de/10007267390
Cover Image
A Summary and Analysis of Multi-Item Scales Used in Logistics Research
Keller, Scott B.; Savitskie, Katrina; Stank, Theodore P.; … - In: Journal of business logistics : JBL 23 (2002) 2, pp. 83
Persistent link: https://www.econbiz.de/10006971788
Cover Image
Driver Relationships with Customers and Driver Turnover: Key Mediating Variables Affecting Driver Performance in the Field
Keller, Scott B. - In: Journal of business logistics : JBL 23 (2002) 1, pp. 39-64
Persistent link: https://www.econbiz.de/10006974761
Cover Image
Logistics Managers' Learning Environments and Firm Performance
Ellinger, Alexander E.; Ellinger, Andrea D.; Keller, … - In: Journal of business logistics : JBL 23 (2002) 1, pp. 19-38
Persistent link: https://www.econbiz.de/10006974762
Cover Image
Supply Chain Collaboration and Logistical Service Performance
Stank, Theodore P.; Keller, Scott B.; Daugherty, Patricia J. - In: Journal of business logistics : JBL 22 (2001) 1, pp. 29-48
Persistent link: https://www.econbiz.de/10006979695
Cover Image
The Effects of Logistics Capabilities and Strategy on Firm Performance - Based on data from the retail grocery industry, we find that firms with logistics capabilities matched to a...
Lynch, Daniel F.; Keller, Scott B.; Ozment, John - In: Journal of business logistics : JBL 21 (2000) 2, pp. 47-68
Persistent link: https://www.econbiz.de/10006981921