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Telling tales : online comic and gripe story-sharing by service workers about difficult customers
Sayers, Janet Grace; Fachira, Ira - In: New technology, work and employment 30 (2015) 2, pp. 128-144
Persistent link: https://www.econbiz.de/10011339447
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Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens; Weitzl, Wolfgang - In: Journal of business research : JBR 130 (2021), pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
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The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha - In: Journal of business research : JBR 94 (2019), pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
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Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit; Gaganpreet Singh; Sadeque, Saalem; … - In: Journal of business research : JBR 164 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
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How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector?
Flowers, Stephen; Meyer, Martin - In: Journal of business research : JBR 119 (2020), pp. 122-130
Persistent link: https://www.econbiz.de/10012416947
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Understanding service quality in a virtual travel community environment
Elliot, Statia; Li, Guoxin; Choi, Chris - In: Journal of business research : JBR 66 (2013) 8, pp. 1153-1160
Persistent link: https://www.econbiz.de/10009756121
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When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.; Craciun, Georgiana; Shin, Dongwook - In: Journal of business research : JBR 63 (2010) 12, pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477
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Predicting viewer gifting behavior in sports live streaming platforms : the impact of viewer perception and satisfaction
Liu, Haoyu; Tan, Kim Hua; Pawar, Kulwant - In: Journal of business research : JBR 144 (2022), pp. 599-613
Persistent link: https://www.econbiz.de/10013185018
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Understanding customer engagement and social media activities in tourism : a latent profile analysis and cross-validation
So, Kevin Kam Fung; Wei, Wei; Martin, Drew - In: Journal of business research : JBR 129 (2021), pp. 474-483
Persistent link: https://www.econbiz.de/10012509683
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The digital self and virtual satisfaction : a cross-cultural perspective
Krishen, Anjala S.; Berezan, Orie; Agarwal, Shaurya; … - In: Journal of business research : JBR 124 (2021), pp. 254-263
Persistent link: https://www.econbiz.de/10012493910