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Forty years of the Service Industries Journal : a bibliometric review
Viglia, Giampaolo; Kumar, Satish; Pandey, Nitesh; … - In: The service industries journal 42 (2022) 1/2, pp. 1-20
Persistent link: https://www.econbiz.de/10013167398
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When are strategic orientations beneficial for collaborative service innovation?
Cheng, Colin C. J.; Sheu, Chwen - In: The service industries journal 37 (2017) 7/8, pp. 466-493
Persistent link: https://www.econbiz.de/10011760445
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany; … - In: Journal of business research : JBR 79 (2017), pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine; Wang, Yonggui; Teng, Lefa; Hampson, … - In: Journal of business research : JBR 149 (2022), pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
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Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.; Kabadayi, Sertan; Ali, Faizan; … - In: Journal of business research : JBR 134 (2021), pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
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Language use in services : recent advances and directions for future research
Holmqvist, Jonas; Van Vaerenbergh, Yves; Grönroos, … - In: Journal of business research : JBR 72 (2017), pp. 114-118
Persistent link: https://www.econbiz.de/10011645519
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A maturity model for hospital information systems
Carvalho, João Vidal de; Rocha, Álvaro; Wetering, … - In: Journal of business research : JBR 94 (2019), pp. 388-399
Persistent link: https://www.econbiz.de/10011947462
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The service triad : modelling dialectic tensions in service encounters
Andersson-Cederholm, Erika; Gyimóthy, Szilvia - In: The service industries journal 30 (2010) 1/2, pp. 265-280
Persistent link: https://www.econbiz.de/10003964413
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The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de; Schepers, Jeroen J. L.; Lages, Cristiana R.; … - In: Journal of business research : JBR 134 (2021), pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
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Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie; Jones, Robert Paul; Clinton, Suzanne - In: Journal of business research : JBR 135 (2021), pp. 214-225
Persistent link: https://www.econbiz.de/10012647809