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~isPartOf:"Journal of business research : JBR"
~subject:"Bibliometrie"
~subject:"Job satisfaction"
~subject:"Social web"
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Bibliometrie
Job satisfaction
Social web
Customer satisfaction
301
Kundenzufriedenheit
300
Bibliometrics
291
Consumer behaviour
224
Konsumentenverhalten
224
Relationship marketing
185
Beziehungsmarketing
184
Dienstleistungsqualität
163
Service quality
163
Service industry
96
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95
Großbritannien
74
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74
Innovation
69
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62
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62
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50
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50
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48
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46
Innovationsmanagement
46
Systematic literature review
45
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44
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44
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44
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40
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39
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33
Arbeitszufriedenheit
32
Firm performance
30
Lieferantenmanagement
30
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30
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Online-Handel
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Paul, Justin
10
Kumar, Satish
9
Pereira, Vijay
6
Bamel, Umesh
4
Behl, Abhishek
4
Gustafsson, Anders
4
Lim, Weng Marc
4
Mariani, Marcello M.
4
Ortinau, David J.
4
Ribeiro Soriano, Domingo
4
Vrontis, Demetris
4
Xu, Zeshui
4
Škare, Marinko
4
Dhir, Amandeep
3
Di Vaio, Assunta
3
Donthu, Naveen
3
Ferraris, Alberto
3
Hubbard, Raymond T.
3
Kraus, Sascha
3
Kubacki, Krzysztof
3
Laker, Benjamin
3
Lindsay, R. Murray
3
Mandler, Timo
3
Oghazi, Pejvak
3
Palladino, Rosa
3
Pandey, Nitesh
3
Parida, Vinit
3
Snyder, Hannah
3
Wang, Xinxin
3
Alon, Ilan
2
Andreini, Daniela
2
Babin, Barry J.
2
Ball, A. Dwayne
2
Barrio-García, Salvador del
2
Belitski, Maksim
2
Bragge, Johanna
2
Chaudhary, Sanjay
2
Chebat, Jean-Charles
2
Dabić, Marina
2
Dana, Leo Paul
2
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Journal of business research : JBR
Technological forecasting & social change : an international journal
219
Research policy : policy, management and economic studies of science, technology and innovation
200
International journal of hospitality management
137
Discussion paper series / IZA
135
International journal of production research
131
Journal of business ethics : JOBE
129
International journal of management reviews : IJMR
115
NBER working paper series
115
Journal of management : JOM
113
Industrial marketing management : the international journal for industrial and high-tech firms
106
Cogent business & management
100
International journal of contemporary hospitality management
98
NBER Working Paper
88
Working paper / National Bureau of Economic Research, Inc.
88
International journal of production economics
82
Tourism management : research, policies, practice
74
Working paper
73
Management review quarterly
70
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
70
Organizational research methods : ORM
69
International journal of consumer studies
67
The journal of technology transfer
64
The journal of economic perspectives : EP ; a journal of the American Economic Association
62
CESifo working papers
61
Administrative Sciences : open access journal
60
European management journal
60
Journal of retailing and consumer services
60
Annals / The Academy of Management
59
IZA Discussion Paper
58
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
58
Journal of business economics : JBE
57
Total quality management & business excellence
57
Die Betriebswirtschaft : DBW
56
Journal of hospitality marketing & management
54
International business review : the official journal of the European International Business Academy
53
Management research review
53
Tourism management perspectives : TMP
53
Journal of management
52
Technology analysis & strategic management
51
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ECONIS (ZBW)
335
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1
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335
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1
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
Saved in:
2
The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.
;
Abston, Kristie A.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
Saved in:
3
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
4
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui
;
Vigren, Olli
;
Söderberg, Inga-Lill
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Saved in:
5
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
6
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
7
Service networks for sustainable business : a dynamic evolution analysis over half a century
Wang, Xinxin
;
Xu, Zeshui
;
Qin, Yong
;
Škare, Marinko
- In:
Journal of business research : JBR
136
(
2021
),
pp. 543-557
Persistent link: https://www.econbiz.de/10012663250
Saved in:
8
A brief history of service innovation : the evolution of past, present, and future of service innovation
Marvi, Reza
;
Mahavarpour, Nasrin
;
Foroudi, Pantea
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014299256
Saved in:
9
A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen
;
Mandler, Timo
;
Eisend, Martin
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
Saved in:
10
Corporate rebranding : an internal perspective
Joseph, Abraham
;
Gupta, Suraksha
;
Wang, Yichuan
; …
- In:
Journal of business research : JBR
130
(
2021
),
pp. 709-723
Persistent link: https://www.econbiz.de/10012544901
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