Narrow search
Showing 1 - 10 of 376
Cover Image
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus; Holmqvist, Jonas - In: Journal of business research : JBR 72 (2017), pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Cover Image
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens; Weitzl, Wolfgang - In: Journal of business research : JBR 130 (2021), pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Cover Image
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui; Vigren, Olli; Söderberg, Inga-Lill - In: Journal of business research : JBR 174 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Cover Image
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah; Witell, Lars; Gustafsson, Anders; … - In: Journal of business research : JBR 69 (2016) 7, pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Cover Image
Defining service innovation : a review and synthesis
Witell, Lars; Snyder, Hannah; Gustafsson, Anders; … - In: Journal of business research : JBR 69 (2016) 8, pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Cover Image
Service networks for sustainable business : a dynamic evolution analysis over half a century
Wang, Xinxin; Xu, Zeshui; Qin, Yong; Škare, Marinko - In: Journal of business research : JBR 136 (2021), pp. 543-557
Persistent link: https://www.econbiz.de/10012663250
Cover Image
A brief history of service innovation : the evolution of past, present, and future of service innovation
Marvi, Reza; Mahavarpour, Nasrin; Foroudi, Pantea - In: Journal of business research : JBR 160 (2023), pp. 1-23
Persistent link: https://www.econbiz.de/10014299256
Cover Image
Interacting contributions of different departments to brand success
De Chernatony, Leslie; Cottam, Susan - In: Journal of business research : JBR 62 (2009) 3, pp. 297-304
Persistent link: https://www.econbiz.de/10003840041
Cover Image
A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen; Mandler, Timo; Eisend, Martin - In: Journal of business research : JBR 176 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
Cover Image
Asset specificity's impact on outsourcing relationship performance : a disaggregated analysis by buyer-supplier asset specificity dimensions
De Vita, Glauco; Tekaya, Arafet; Wang, Catherine L. - In: Journal of business research : JBR 63 (2010) 7, pp. 657-666
Persistent link: https://www.econbiz.de/10003984847