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Training strategic thinking : experimental evidence
Benito-Ostolaza, Juan Miguel; Sanchis Llopis, Juan Alberto - In: Journal of business research : JBR 67 (2014) 5, pp. 785-789
Persistent link: https://www.econbiz.de/10010363322
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Not all that glitters is golden : the impact of procedural fairness perceptions on firm evaluations and customer satisfaction with favorable outcomes
Mathur, Pragya; Jain, Shalini Sarin - In: Journal of business research : JBR 117 (2020), pp. 357-367
Persistent link: https://www.econbiz.de/10012286500
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Collaboration strategy decision-making using the Miles and Snow typology
Lin, Chinho; Tsai, Hua-ling; Wu, Ju-chuan - In: Journal of business research : JBR 67 (2014) 9, pp. 1979-1990
Persistent link: https://www.econbiz.de/10010380092
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Reputation and intentions : the role of satisfaction, identification, and commitment
Su, LuJun; Swanson, Scott R.; Chinchanachokchai, Sydney; … - In: Journal of business research : JBR 69 (2016) 9, pp. 3261-3269
Persistent link: https://www.econbiz.de/10011514770
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The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung; Olson, Eric - In: Journal of business research : JBR 67 (2014) 6, pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
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Tactical termination of contractual services : an analysis of the phenomenon and its determinants
Hagebölling, Mona; Seegebarth, Barbara; … - In: Journal of business research : JBR 137 (2021), pp. 170-181
Persistent link: https://www.econbiz.de/10012665754
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The road to consumer forgiveness is paved with money or apology? : the roles of empathy and power in service recovery
Wei, Chuang; Liu, Maggie Wenjing; Keh, Hean Tat - In: Journal of business research : JBR 118 (2020), pp. 321-334
Persistent link: https://www.econbiz.de/10012288607
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Freeing "workplace prisoners" in higher education : configurations for collective knowledge building and educational value decisions
Lee, Michael T.; Raschke, Robyn L. - In: Journal of business research : JBR 88 (2018), pp. 443-448
Persistent link: https://www.econbiz.de/10011869897
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Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong; Pang, Jing; Gursoy, Dogan - In: Journal of business research : JBR 153 (2022), pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
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Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan; El-Manstrly, Dahlia; Ghazanfar Ali Abbasi - In: Journal of business research : JBR 166 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014368203