The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Year of publication: |
2014
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Authors: | Ro, Heejung ; Olson, Eric |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 67.2014, 6, p. 1162-1169
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Subject: | Gay | Service recovery | Justice | Stigma-consciousness | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Soziale Gerechtigkeit | Social justice | Homosexualität | Homosexuality | Gerechtigkeit | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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