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~isPartOf:"Journal of business research : JBR"
~subject:"Konsumentenverhalten"
~subject:"Social web"
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Konsumentenverhalten
Social web
Customer satisfaction
301
Kundenzufriedenheit
300
Bibliometrics
291
Bibliometrie
286
Consumer behaviour
224
Relationship marketing
185
Beziehungsmarketing
184
Dienstleistungsqualität
163
Service quality
163
Service industry
96
Dienstleistungssektor
95
Großbritannien
74
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74
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Systematic literature review
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Job satisfaction
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Lieferantenmanagement
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Online-Handel
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Balaji, M. S.
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Behl, Abhishek
4
Paul, Justin
4
Woisetschläger, David
4
Collier, Joel E.
3
Diamantopoulos, Adamantios
3
Krishen, Anjala S.
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Lervik-Olsen, Line
3
Martin, Drew
3
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3
Prentice, Catherine
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Shams, Poja
3
Andreini, Daniela
2
Babin, Barry J.
2
Baker, Thomas L.
2
Caruelle, Delphine
2
Chan, Kimmy Wa
2
Chebat, Jean-Charles
2
Chen, Pei-Chi
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Davis, Brennan
2
Donthu, Naveen
2
Dwivedi, Yogesh Kumar
2
Ferraris, Alberto
2
Gallan, Andrew S.
2
Guo, Lin
2
Hosany, Sameer
2
Hutzinger, Clemens
2
Japutra, Arnold
2
Kastanakis, Minas N.
2
Krishnan, Balaji C.
2
Li, Guoxin
2
Mahr, Dominik
2
McColl-Kennedy, Janet R.
2
Molinillo, Sebastian
2
Núñez-Pomar, Juan
2
Pedeliento, Giuseppe
2
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Journal of business research : JBR
Journal of retailing and consumer services
380
International journal of hospitality management
220
The journal of services marketing
128
International journal of consumer studies
108
Journal of travel and tourism marketing
102
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
88
Psychology & marketing
88
Cogent business & management
84
The service industries journal
71
Services marketing quarterly
67
Tourism management : research, policies, practice
61
Asia Pacific journal of marketing and logistics
56
European journal of marketing : EJM
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Journal of service management
52
Journal of strategic marketing
49
Journal of service research : JSR
48
Service business
48
International journal of electronic marketing and retailing : IJEMR
47
Journal of marketing management : MM
45
The international review of retail, distribution and consumer research
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Tourism management perspectives : TMP
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
39
International journal of retail & distribution management
38
Journal of retailing
37
Journal of the Academy of Marketing Science
37
The international journal of bank marketing : IJBM
37
Marketing intelligence & planning
36
Journal of consumer behaviour : an international research review
34
Journal of internet commerce
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Technological forecasting & social change : an international journal
33
Journal of customer behaviour
32
International journal of business information systems : IJBIS
31
International journal of retail and distribution management
31
Journal of Islamic marketing
31
Journal of air transport management
31
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ECONIS (ZBW)
238
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1
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
4
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
5
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
6
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
7
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
8
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
9
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
10
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
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