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~isPartOf:"Journal of business research : JBR"
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
148
Kundenzufriedenheit
148
Consumer behaviour
123
Konsumentenverhalten
123
Beziehungsmarketing
120
Relationship marketing
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96
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47
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Competence
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Unternehmenserfolg
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Emotion
18
Kompetenz
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Gustafsson, Anders
8
Witell, Lars
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Mattila, Anna S.
5
McColl-Kennedy, Janet R.
5
Gallan, Andrew S.
4
O'Cass, Aron
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Parida, Vinit
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Snyder, Hannah
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Wünderlich, Nancy V.
4
Arnold, Todd J.
3
Choi, Sunmee
3
De Keyser, Arne
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Kohtamäki, Marko
3
Kowalkowski, Christian
3
Laroche, Michel
3
Oghazi, Pejvak
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Pereira, Vijay
3
Prentice, Catherine
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Salo, Jari
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Shams, Poja
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Akter, Shahriar
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Alamanos, Eleftherios
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Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Chen, Qimei
2
Collier, Joel E.
2
Devlin, James
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Journal of business research : JBR
Discussion paper series / IZA
897
NBER working paper series
616
Working paper / National Bureau of Economic Research, Inc.
559
The service industries journal
542
NBER Working Paper
528
International journal of hospitality management
459
IZA Discussion Paper
453
Journal of retailing and consumer services
357
IZA Discussion Papers
287
The journal of services marketing
255
CESifo working papers
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
240
Working paper
229
Discussion paper / Centre for Economic Policy Research
222
SpringerLink / Bücher
207
Economics of education review
204
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
181
World Bank E-Library Archive
171
Discussion paper
164
Service business
157
Services marketing quarterly
153
Labour economics : official journal of the European Association of Labour Economists
147
Journal of hospitality marketing & management
143
The TQM journal : the international review of organizational improvement
142
Policy research working paper : WPS
141
Journal of air transport management
138
International journal of productivity and quality management : IJPQM
137
Journal of service research : JSR
136
Cogent business & management
135
Journal of service management
134
Journal of Services Marketing
132
Tourism management : research, policies, practice
128
International journal of quality & reliability management
127
International journal of quality and service sciences
124
International journal of services and operations management
124
Journal of travel and tourism marketing
124
Applied economics
117
Discussion papers / CEPR
117
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ECONIS (ZBW)
360
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360
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1
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
2
Innovation at the worklplace : do professional competencies matter?
Vila, Luis-Eduardo
;
Pérez Vázquez, Pedro J.
; …
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 752-757
Persistent link: https://www.econbiz.de/10010363345
Saved in:
3
Creative abilities and digital competencies to transitioning to Business 4.0
Sergi, Bruno S.
;
Ključnikov, Aleksandr
;
Popkova, Elena G.
- In:
Journal of business research : JBR
153
(
2022
),
pp. 401-411
Persistent link: https://www.econbiz.de/10013534067
Saved in:
4
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
5
Does delaying service-failure resolution ever make sense?
Zhou, Yuanyuan
;
Tsang, Alex S. L.
;
Huang, Minxue
;
Zhou, Nan
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 159-166
Persistent link: https://www.econbiz.de/10010238358
Saved in:
6
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
Saved in:
7
Adverse behavioral and relational consequences of service innovation failure
Liao, Shuling
;
Chou, Cindy Yunshin
;
Lin, Tzu-Han
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 834-839
Persistent link: https://www.econbiz.de/10010504969
Saved in:
8
Linking unlearning with service quality through learning processes in the Spanish banking industry
Cepeda-Carrión, Ignacio
;
Leal-Millan, Antonio
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1450-1457
Persistent link: https://www.econbiz.de/10011297922
Saved in:
9
In-home service consumption : a systematic review, integrative framework and future research agenda
Tsiotsou, Rodoula H.
;
Boukis, Achilleas
- In:
Journal of business research : JBR
145
(
2022
),
pp. 49-64
Persistent link: https://www.econbiz.de/10013197878
Saved in:
10
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
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