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~isPartOf:"Journal of business research : JBR"
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The impact of public services...
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Service quality
253
Dienstleistungsqualität
252
Consumer behaviour
145
Customer satisfaction
145
Konsumentenverhalten
145
Kundenzufriedenheit
145
Beziehungsmarketing
112
Relationship marketing
112
Großbritannien
74
United Kingdom
74
Beschwerdemanagement
47
Complaint management
47
Customer service
39
Kundenservice
39
Lebensqualität
37
Quality of life
37
Satisfaction
37
Dienstleistungssektor
29
Service industry
29
Zufriedenheit
27
Service failure
24
Emotion
22
Service recovery
21
Viral marketing
20
Virales Marketing
20
Brand management
19
Markenführung
19
Arbeitszufriedenheit
18
Customer integration
18
Job satisfaction
18
Kundenintegration
18
Einzelhandel
17
Retail trade
17
Well-being
17
Brand image
16
Firm performance
16
Innovation
16
Markenimage
16
Unternehmenserfolg
16
Online retailing
14
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Chebat, Jean-Charles
6
Balaji, M. S.
5
Gustafsson, Anders
5
Bartikowski, Boris
4
Laroche, Michel
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Prentice, Catherine
4
Alamanos, Eleftherios
3
Arnold, Todd J.
3
Babin, Barry J.
3
Beatty, Sharon E.
3
Belitski, Maksim
3
De Keyser, Arne
3
Dennis, Charles
3
Gallan, Andrew S.
3
Jamal, Ahmad
3
Lassala, Carlos
3
Salo, Jari
3
Shams, Poja
3
Walsh, Gianfranco
3
Witell, Lars
3
Alden, Dana
2
Ali, Faizan
2
Alkire, Linda
2
Arsenovic, Jasenko
2
Audretsch, David B.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Bian, Xuemei
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Buil, Isabel
2
Chen, Qimei
2
Choi, Sunmee
2
Collier, Joel E.
2
De Chernatony, Leslie
2
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Journal of business research : JBR
Discussion paper series / IZA
1,340
The economic journal : the journal of the Royal Economic Society
1,030
NBER working paper series
948
Working paper / National Bureau of Economic Research, Inc.
846
NBER Working Paper
816
Applied economics
812
IZA Discussion Paper
798
Cmnd.
738
Discussion paper / Centre for Economic Policy Research
701
The economic history review : a journal of economic and social history
696
IZA Discussion Papers
573
Scottish journal of political economy : the journal of the Scottish Economic Society
548
Discussion paper
527
International journal of hospitality management
450
Regional studies
433
Oxford economic papers
408
Economica
397
The service industries journal
390
Fiscal studies : the journal of the Institute for Fiscal Studies
382
Journal of retailing and consumer services
380
Working paper
377
National Institute economic review
365
CESifo working papers
361
Oxford bulletin of economics and statistics
354
Quarterly bulletin / Bank of England
306
BJIR : an international journal of employment relations
287
Oxford review of economic policy
286
Industrial relations journal
277
The Manchester School of Economic and Social Studies
277
The journal of economic history
267
Cmnd
265
The bankers' magazine : and journal of the money market and railway digest
264
Economics letters
261
The banker : global financial intelligence
259
British tax review
258
Quarterly review / National Westminster Bank, London
253
SpringerLink / Bücher
251
Public management review
248
Working papers / Bank of England
248
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ECONIS (ZBW)
361
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361
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1
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
2
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
3
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
4
How does relationship quality sustain the rich world's poorest businesses?
Hani, Umme
;
Akter, Shahriar
;
Wickramasinghe, Ananda
; …
- In:
Journal of business research : JBR
133
(
2021
),
pp. 297-308
Persistent link: https://www.econbiz.de/10012590298
Saved in:
5
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
6
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
7
Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador
;
Bustos-Contell, Elisabeth
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
Saved in:
8
Farm tourism experiences in travel reviews : a cross-comparison of three alternative methods for data analysis
Capriello, Antonella
;
Mason, Peyton R.
;
Davis, Boyd
; …
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 778-785
Persistent link: https://www.econbiz.de/10009740453
Saved in:
9
Customer involvement capability and service firm performance : the mediating role of innovation
Anning-Dorson, Thomas
- In:
Journal of business research : JBR
86
(
2018
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011855330
Saved in:
10
Creating a collaborative network for welfare services in public sector : a knowledge-based perspective
Bonomi, Sabrina
;
Sarti, Daria
;
Torre, Teresina
- In:
Journal of business research : JBR
112
(
2020
),
pp. 440-449
Persistent link: https://www.econbiz.de/10012230625
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