Narrow search
Showing 1 - 10 of 420
Cover Image
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de; Schepers, Jeroen J. L.; Lages, Cristiana R.; … - In: Journal of business research : JBR 134 (2021), pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Cover Image
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany; … - In: Journal of business research : JBR 79 (2017), pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Cover Image
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine; Wang, Yonggui; Teng, Lefa; Hampson, … - In: Journal of business research : JBR 149 (2022), pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Cover Image
Critical brand innovation factors (CBIF) : understanding innovation and market performance in the Chinese high-tech service industry
Bang, Nguyen; Yu, Xiaoyu; Melewar, T. C.; Gupta, Suraksha - In: Journal of business research : JBR 69 (2016) 7, pp. 2471-2479
Persistent link: https://www.econbiz.de/10011491067
Cover Image
Chinese and Irish professional service firms compared : linking HPWS, organizational coordination, and firm performance
Fu, Na; Bosak, Janine; Flood, Patrick C.; Ma, Qinhai - In: Journal of business research : JBR 95 (2019), pp. 266-276
Persistent link: https://www.econbiz.de/10011979945
Cover Image
Examining the role of behavioral intention on multimedia teaching materials using FSQCA
Jiang, Tzuu-Hwa; Chen, Shieh-Liang; Chen, James K. C. - In: Journal of business research : JBR 69 (2016) 6, pp. 2252-2258
Persistent link: https://www.econbiz.de/10011472214
Cover Image
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie; Jones, Robert Paul; Clinton, Suzanne - In: Journal of business research : JBR 135 (2021), pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Cover Image
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July; Ferraro, Carla; Sands, Sean - In: Journal of business research : JBR 121 (2020), pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Cover Image
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.; Hoelzl, Erik; Kamleitner, Bernadette - In: Journal of business research : JBR 113 (2020), pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
Cover Image
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela; D'Alessandro, Steven; Soutar, Geoffrey N.; … - In: Journal of business research : JBR 69 (2016) 12, pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433