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Tip-collection strategies, ser...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
121
Konsumentenverhalten
121
Beziehungsmarketing
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Online-Handel
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Markenimage
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Health care system
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Balaji, M. S.
5
Chebat, Jean-Charles
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Gustafsson, Anders
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4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
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De Keyser, Arne
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Gallan, Andrew S.
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Laroche, Michel
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Prentice, Catherine
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Salo, Jari
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Shams, Poja
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Witell, Lars
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Alamanos, Eleftherios
2
Alden, Dana
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Ali, Faizan
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Arsenovic, Jasenko
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Babin, Barry J.
2
Bachrach, Daniel G.
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Barnes, Donald C.
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Benedicktus, Ray L.
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Biggemann, Sergio
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Bogicevic, Vanja
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Borges, Adilson
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Chen, Chung-jen
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Dhir, Amandeep
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Ellinger, Alexander E.
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Ellinger, Andrea D.
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Elmadağ Baş, Ayşe Banu
2
Folse, Judith Anne Garretson
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Giebelhausen, Michael
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Gruber, Thorsten
2
Grégoire, Yany
2
Gäthke, Jana
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Journal of business research : JBR
Zi you zhong guo zhi gong ye
758
International journal of hospitality management
466
The service industries journal
372
Journal of retailing and consumer services
340
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
Working paper / National Bureau of Economic Research, Inc.
233
NBER working paper series
223
The journal of services marketing
216
NBER Working Paper
203
Tourism management : research, policies, practice
200
Economic review : issued bi-monthly
197
International journal of contemporary hospitality management
177
Journal of air transport management
176
Auditing : a journal of practice & theory
175
Applied economics
167
Review of Pacific Basin financial markets and policies
158
Journal of hospitality marketing & management
154
Journal of travel and tourism marketing
151
Services marketing quarterly
141
The TQM journal : the international review of organizational improvement
129
Service business
125
International journal of quality & reliability management
116
International journal of quality and service sciences
114
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
114
International journal of services and operations management
112
Cogent business & management
109
International journal of productivity and quality management : IJPQM
108
Health care management review : HCM review
105
Journal of service research : JSR
105
Discussion paper series / IZA
102
Technological forecasting & social change : an international journal
99
Journal of service management
97
Economics of education review
95
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
94
Quality management journal : QMJ
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
The empirical economics letters : a monthly international journal of economics
88
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ECONIS (ZBW)
292
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1
Seniors' perceptions of service features on outbound group package tours
Wang, Kuo-Ching
;
Ma, Ai-ping
;
Hsu, Mei-ting
;
Jao, Po-chen
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1021-1027
Persistent link: https://www.econbiz.de/10009755371
Saved in:
2
Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
Saved in:
3
More information, stronger effectiveness? : different group package tour advertising components on web page
Wang, Kuo-Ching
;
Chou, Shu-Hui
;
Su, Che-Jen
;
Tsai, Hsin-Yi
- In:
Journal of business research : JBR
60
(
2007
)
4
,
pp. 382-387
Persistent link: https://www.econbiz.de/10003451433
Saved in:
4
Measuring the part worth of the mode of transport in a trip package : an extended Bradley-Terry model for paired-comparison conjoint data
Hatzinger, Rainhold
;
Mazanec, Josef A.
- In:
Journal of business research : JBR
60
(
2007
)
12
,
pp. 1290-1302
Persistent link: https://www.econbiz.de/10003571185
Saved in:
5
Communicating intent : effects of employer-controlled tipping strategy disclosures on tip amount and firm evaluations
Berry, Christopher
;
Hoffman, K. Douglas
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014293945
Saved in:
6
How do Asia's two most important consumer markets differ? : Japanese–Chinese differences in customer satisfaction and its formation
Frank, Björn
;
Abulaiti, Gulimire
;
Torrico, Boris Herbas
; …
- In:
Journal of business research : JBR
66
(
2013
)
12
,
pp. 2397-2405
Persistent link: https://www.econbiz.de/10010209687
Saved in:
7
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Chang, Chao-Chin
;
Chiu, …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Saved in:
8
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
9
Beautiful teaching and good performance
Oghazi, Pejvak
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1887-1891
Persistent link: https://www.econbiz.de/10011451568
Saved in:
10
Easy to please or hard to impress : elucidating consumers' innate satisfaction
Pamirleanu, Nadia
;
Chennamaneni, Pavan Rao
;
Krishen, …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1914-1918
Persistent link: https://www.econbiz.de/10011451594
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