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The fluent online shopping experience
Mosteller, Jill; Donthu, Naveen; Eroglu, Sevgin - In: Journal of business research : JBR 67 (2014) 11, pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
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The impact of consumer archetypes on online purchase decision-making processes and outcomes : a behavioural process perspective
Karimi, Sahar; Holland, Christopher P.; Papamichail, Nadia - In: Journal of business research : JBR 91 (2018), pp. 71-82
Persistent link: https://www.econbiz.de/10011902819
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The impact of expectation of future negotiation interaction on bargaining processes and outcomes
Patton, Charles; Balakrishnan, P. V. Sundar - In: Journal of business research : JBR 63 (2010) 8, pp. 809-816
Persistent link: https://www.econbiz.de/10009238395
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Promoting decision satisfaction : the effect of the decision target and strategy on process satisfaction
Lu, Jingyi; Chen, Yuqi; Fang, Qingwen - In: Journal of business research : JBR 139 (2022), pp. 1231-1239
Persistent link: https://www.econbiz.de/10013194348
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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
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Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin; Xiao, Jing-jian; Tang, Chuanyi - In: Journal of business research : JBR 62 (2009) 11, pp. 1152-1159
Persistent link: https://www.econbiz.de/10003897442
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How corporate reputation, quality, and value influence online loyalty
Caruana, Albert; Ewing, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
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Understanding consumer services buyers based upon their purchase channel
Magnini, Vincent P.; Karande, Kiran - In: Journal of business research : JBR 64 (2011) 6, pp. 543-550
Persistent link: https://www.econbiz.de/10008988835
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How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David; Lentz, Patrick; Evanschitzky, Heiner - In: Journal of business research : JBR 64 (2011) 8, pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
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Self-image congruence in consumer behavior
Hosany, Sameer; Martin, Drew - In: Journal of business research : JBR 65 (2012) 5, pp. 685-691
Persistent link: https://www.econbiz.de/10009528783