//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Management von Kundenbeziehung...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
647
Relationship marketing
647
Consumer behaviour
408
Konsumentenverhalten
408
Customer satisfaction
147
Kundenzufriedenheit
147
E-commerce
146
Electronic Commerce
146
Brand management
140
Markenführung
140
Social Web
115
Social web
115
Dienstleistungsqualität
108
Service quality
108
Brand image
105
Markenimage
105
Lieferantenmanagement
94
Supplier relationship management
94
Internet marketing
92
Online-Marketing
92
Customer integration
89
Kundenintegration
88
Online retailing
86
Online-Handel
86
Brand
75
Markenartikel
71
Einzelhandel
65
Retail trade
65
Customer value
55
Kundenwert
55
Marketing management
51
Marketingmanagement
51
Innovation
50
Confidence
48
Vertrauen
48
Emotion
47
B-to-B-Marketing
45
Business-to-business marketing
45
Viral marketing
41
Virales Marketing
41
more ...
less ...
Online availability
All
Undetermined
565
Free
17
Type of publication
All
Article
765
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
764
Aufsatz in Zeitschrift
764
Conference paper
8
Konferenzbeitrag
8
Collection of articles of several authors
3
Sammelwerk
3
Konferenzschrift
2
Conference proceedings
1
more ...
less ...
Language
All
English
767
Undetermined
2
Author
All
Balaji, M. S.
8
Ko, Eunju
8
Kim, Kyung Hoon
7
Roy, Sanjit
6
McLean, Graeme J.
5
Veloutsou, Cleopatra
5
Agnihotri, Raj
4
Akter, Shahriar
4
Babin, Barry J.
4
Bartikowski, Boris
4
Chebat, Jean-Charles
4
Gupta, Shivam
4
Gupta, Suraksha
4
Gustafsson, Anders
4
Kukar-Kinney, Monika
4
Kunz, Werner
4
Mandler, Timo
4
Noble, Stephanie M.
4
Sharma, Piyush
4
Valette-Florence, Pierre
4
Wünderlich, Nancy V.
4
Aiello, Gaetano
3
Andreini, Daniela
3
Beatty, Sharon E.
3
Black, Iain
3
Cavusgil, Erin
3
Chang, Woojung
3
Choi, Jeonghye
3
Chung, Henry F. L.
3
Diamantopoulos, Adamantios
3
Dwivedi, Yogesh Kumar
3
Filieri, Raffaele
3
Garrett, Tony C.
3
Guzman, Francisco
3
Hajli, Nick
3
Harrigan, Paul
3
Hjort, Klas
3
Jha, Subhash
3
Johnson, Lester W.
3
Leischnig, Alexander
3
more ...
less ...
Institution
All
COTIM <1, 1995, Newport, RI>
1
Published in...
All
Journal of business research : JBR
SpringerLink / Bücher
2,013
Journal of retailing and consumer services
738
Industrial marketing management : the international journal for industrial and high-tech firms
500
Springer eBook Collection / Business and Economics
453
Springer eBook Collection
445
Gabler Edition Wissenschaft
444
International journal of hospitality management
313
Europäische Hochschulschriften / 5
301
Research
296
The journal of services marketing
236
Lehrbuch
230
The journal of business & industrial marketing
218
The service industries journal
213
Electronic commerce research
191
Journal of strategic marketing
181
Journal of the Academy of Marketing Science
181
European journal of operational research : EJOR
159
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
155
International journal of electronic customer relationship management : IJECRM
154
Journal of travel and tourism marketing
149
International journal of business information systems : IJBIS
141
International journal of production economics
141
Management science : journal of the Institute for Operations Research and the Management Sciences
140
Journal of retailing
139
Journal of marketing
138
International journal of contemporary hospitality management
135
Journal of hospitality marketing & management
134
Information systems and e-business management : ISeB
132
Journal of internet commerce
131
Premier reference source
131
Tourism management : research, policies, practice
130
Asia Pacific journal of marketing and logistics
128
Cogent business & management
128
Gabler Research
127
essentials
123
Journal of service research : JSR
121
Technological forecasting & social change : an international journal
120
Psychology & marketing
119
The journal of product & brand management
119
more ...
less ...
Source
All
ECONIS (ZBW)
767
USB Cologne (EcoSocSci)
2
Showing
1
-
10
of
769
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A dual model of product involvement for effective virtual reality : the roles of imagination, co-creation, telepresence, and interactivity
Cowan, Kirsten
;
Ketron, Seth
- In:
Journal of business research : JBR
100
(
2019
),
pp. 483-492
Persistent link: https://www.econbiz.de/10012023994
Saved in:
2
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
Saved in:
3
Cultivating loyal customers through online customer communities : a psychological contract perspective
Bi, Qingqing
- In:
Journal of business research : JBR
103
(
2019
),
pp. 34-44
Persistent link: https://www.econbiz.de/10012104084
Saved in:
4
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
5
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
6
Online retailing across e-channels and e-channel touchpoints : Empirical studies of consumer behavior in the multichannel e-commerce environment
Wagner, Gerhard
;
Schramm-Klein, Hanna
;
Steinmann, Sascha
- In:
Journal of business research : JBR
107
(
2020
),
pp. 256-270
Persistent link: https://www.econbiz.de/10012156755
Saved in:
7
Customer segmentation in e-commerce : applications to the cashback business model
Ballestar, María Teresa
;
Grau-Carles, Pilar
;
Sainz, Jorge
- In:
Journal of business research : JBR
88
(
2018
),
pp. 407-414
Persistent link: https://www.econbiz.de/10011869853
Saved in:
8
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
9
The effect of relationship and transactional characteristics on customer retention in emerging online markets
Jaiswal, Anand Kumar
;
Niraj, Rakesh
;
Park, Chang Hee
; …
- In:
Journal of business research : JBR
92
(
2018
),
pp. 25-35
Persistent link: https://www.econbiz.de/10011925243
Saved in:
10
Customer behavior in electronic commerce : the moderating effect of e-purchasing experience
Hernández Ortega, Blanca
;
Jimenez, Julio
;
Martín, M. José
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 964-971
Persistent link: https://www.econbiz.de/10008652160
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->