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Dienstleistung
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Journal of business research : JBR
Economics Papers from University Paris Dauphine
718
MPRA Paper
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ERIM Report Series Research in Management
333
SpringerLink / Bücher
230
IZA Discussion Papers
214
Annals of Faculty of Economics
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management revue. Socio-economic Studies
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REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT
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The AMFITEATRU ECONOMIC journal
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IZA Discussion Paper
103
Amfiteatru economic : an economic and business research periodical
97
SEA - Practical Application of Science
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Working Paper
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81
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
78
CESifo Working Paper Series
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Annals of marketing-mba
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The service industries journal
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Nóesis. Revista de Ciencias Sociales y Humanidades
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The journal of services marketing
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Ege Academic Review
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Revista de Marketing Online (Journal of Online Marketing)
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Administrative Sciences
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ESTUDIOS GERENCIALES
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Annals of University of Craiova - Economic Sciences Series
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Investigaciones europeas de Dirección y Economía de la Empresa : IEDEE
59
Ifo Schnelldienst
58
Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
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Journal of business economics and management
58
Schriften zum Produktionsmanagement
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ECONIS (ZBW)
62
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1
Let them all eat cake : providing VIP services without the cost of exclusion for non-VIP customers
Fombelle, Paul W.
;
Sirianni, Nancy J.
;
Goldstein, Noah J.
; …
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1987-1996
Persistent link: https://www.econbiz.de/10011384222
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
4
What type of cooperation with suppliers and customers leads to superior performance?
Brito, Luiz Artur Ledur
;
Brito, Eliane Pereira Zamith
; …
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 952-959
Persistent link: https://www.econbiz.de/10010364073
Saved in:
5
Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker
;
Sarstedt, Marko
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
Saved in:
6
Why the little things matter : exploring situational influences on customers' self-service technology decisions
Collier, Joel E.
;
Moore, Robert S.
;
Horky, Alisha Blakeney
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 703-710
Persistent link: https://www.econbiz.de/10010496152
Saved in:
7
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
8
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
9
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
10
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.
;
Hoelzl, Erik
;
Kamleitner, Bernadette
- In:
Journal of business research : JBR
113
(
2020
),
pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
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