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Let them all eat cake : providing VIP services without the cost of exclusion for non-VIP customers
Fombelle, Paul W.; Sirianni, Nancy J.; Goldstein, Noah J.; … - In: Journal of business research : JBR 68 (2015) 9, pp. 1987-1996
Persistent link: https://www.econbiz.de/10011384222
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany; … - In: Journal of business research : JBR 79 (2017), pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
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Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine; Wang, Yonggui; Teng, Lefa; Hampson, … - In: Journal of business research : JBR 149 (2022), pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
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What type of cooperation with suppliers and customers leads to superior performance?
Brito, Luiz Artur Ledur; Brito, Eliane Pereira Zamith; … - In: Journal of business research : JBR 67 (2014) 5, pp. 952-959
Persistent link: https://www.econbiz.de/10010364073
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Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker; Sarstedt, Marko - In: Journal of business research : JBR 67 (2014) 12, pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
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Why the little things matter : exploring situational influences on customers' self-service technology decisions
Collier, Joel E.; Moore, Robert S.; Horky, Alisha Blakeney - In: Journal of business research : JBR 68 (2015) 3, pp. 703-710
Persistent link: https://www.econbiz.de/10010496152
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The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de; Schepers, Jeroen J. L.; Lages, Cristiana R.; … - In: Journal of business research : JBR 134 (2021), pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
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Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie; Jones, Robert Paul; Clinton, Suzanne - In: Journal of business research : JBR 135 (2021), pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
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Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July; Ferraro, Carla; Sands, Sean - In: Journal of business research : JBR 121 (2020), pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
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Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.; Hoelzl, Erik; Kamleitner, Bernadette - In: Journal of business research : JBR 113 (2020), pp. 303-316
Persistent link: https://www.econbiz.de/10012230490