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Service quality
253
Dienstleistungsqualität
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Social network
168
Soziales Netzwerk
167
Consumer behaviour
153
Konsumentenverhalten
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Customer satisfaction
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Balaji, M. S.
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Chebat, Jean-Charles
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Dhir, Amandeep
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Gustafsson, Anders
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Krishen, Anjala S.
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Mattila, Anna S.
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McColl-Kennedy, Janet R.
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Sharma, Piyush
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Talwar, Shalini
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Arnold, Todd J.
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Baker, Thomas L.
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Berezan, Orie
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Chung, Henry F. L.
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De Keyser, Arne
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Gallan, Andrew S.
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Huan, Tzung-cheng
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Islam, Nazrul
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Kachroo, Pushkin
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Laroche, Michel
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Lassala, Carlos
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Prentice, Catherine
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Salo, Jari
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Shams, Poja
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Witell, Lars
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Alamanos, Eleftherios
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Arnett, Dennis B.
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Arsenovic, Jasenko
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Bachrach, Daniel G.
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Bai, Xuan
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Barnes, Bradley R.
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Barnes, Donald C.
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Benedicktus, Ray L.
2
Biggemann, Sergio
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Bogicevic, Vanja
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Journal of business research : JBR
Tourism management : research, policies, practice
677
International journal of hospitality management
539
NBER working paper series
491
Working paper / National Bureau of Economic Research, Inc.
471
NBER Working Paper
428
Tourism management perspectives : TMP
382
Discussion paper series / IZA
371
Journal of retailing and consumer services
365
Tourism economics : the business and finance of tourism and recreation
360
The service industries journal
350
International journal of contemporary hospitality management
301
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
298
Journal of travel and tourism marketing
297
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
231
Tourism analysis : an interdisciplinary tourism & hospitality journal
225
SpringerLink / Bücher
224
The journal of services marketing
213
Technological forecasting & social change : an international journal
201
IZA Discussion Paper
195
Journal of hospitality marketing & management
191
Tourism planning & development
181
Discussion paper / Centre for Economic Policy Research
180
Working paper
178
Industrial marketing management : the international journal for industrial and high-tech firms
177
Auditing : a journal of practice & theory
174
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
163
Journal of air transport management
162
IZA Discussion Papers
159
CESifo working papers
147
Services marketing quarterly
144
Management science : journal of the Institute for Operations Research and the Management Sciences
142
Cogent business & management
139
The TQM journal : the international review of organizational improvement
134
Service business
128
International journal of quality & reliability management
120
Journal of economic behavior & organization : JEBO
118
International journal of productivity and quality management : IJPQM
115
European research studies
114
International journal of quality and service sciences
114
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ECONIS (ZBW)
464
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1
Designing service quality to survive : empirical evidence from Chinese new ventures
Zhao, Yuzhen Lisa
;
Di Benedetto, C. Anthony
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1098-1107
Persistent link: https://www.econbiz.de/10009756187
Saved in:
2
Network behavior as driving forces for tourism flows
Hong, Tao
;
Ma, Tao
;
Huan, Tzung-cheng
- In:
Journal of business research : JBR
68
(
2015
)
1
,
pp. 146-156
Persistent link: https://www.econbiz.de/10010433155
Saved in:
3
From virtual travelers to real friends : relationship-building insights from an online travel community
Kunz, Werner
;
Seshadri, Sukanya
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1822-1828
Persistent link: https://www.econbiz.de/10011384126
Saved in:
4
Experience management as an innovative approach in emerging Mediterranean destinations
Cervera-Taulet, Amparo
;
Pérez-Cabañero, Carmen
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 536-547
Persistent link: https://www.econbiz.de/10012103470
Saved in:
5
Can beauty save service failures? : the role of recovery employees' physical attractiveness in the tourism industry
Li, Yaoqi
;
Zhang, Chun
;
Fang, Shujie
- In:
Journal of business research : JBR
141
(
2022
),
pp. 100-110
Persistent link: https://www.econbiz.de/10013167959
Saved in:
6
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
7
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
8
The effectiveness of life-cycle pricing for consumer durables
Grimmer, Martin
;
Miles, Morgan P.
;
Polonsky, Michael J.
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1602-1606
Persistent link: https://www.econbiz.de/10011298893
Saved in:
9
Buyer-supplier relationship decline : a norms-based perspective
Marcos, Javier
;
Prior, Daniel D.
- In:
Journal of business research : JBR
76
(
2017
),
pp. 14-23
Persistent link: https://www.econbiz.de/10011712546
Saved in:
10
The impacts of spatial positioning on regional new venture creation and firm mortality over the industry life cycle
Wang, Liang
;
Tan, Justin
;
Li, Wan
- In:
Journal of business research : JBR
86
(
2018
),
pp. 41-52
Persistent link: https://www.econbiz.de/10011855200
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