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Dynamics of individual actors' self, social, and task pre-dispositions in multi-actor service ecosystems
Finsterwalder, Jörg; Kuppelwieser, Volker; Fisk, Raymond P. - In: Journal of business research : JBR 147 (2022), pp. 518-531
Persistent link: https://www.econbiz.de/10013271533
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Developing a film-based service experience blueprinting technique
Pöppel, Jürgen; Finsterwalder, Jörg; Laycock, Rebecca A. - In: Journal of business research : JBR 85 (2018), pp. 459-466
Persistent link: https://www.econbiz.de/10011815618
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Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker; Sarstedt, Marko - In: Journal of business research : JBR 67 (2014) 12, pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
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Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker; Klaus, Philipp - In: Journal of business research : JBR 126 (2021), pp. 624-633
Persistent link: https://www.econbiz.de/10012494329