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Beziehungsmarketing
647
Relationship marketing
647
Consumer behaviour
416
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416
Customer satisfaction
301
Kundenzufriedenheit
300
Dienstleistungsqualität
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Chebat, Jean-Charles
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7
Roy, Sanjit
7
Witell, Lars
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6
Veloutsou, Cleopatra
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Martin, Drew
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Mattila, Anna S.
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Agnihotri, Raj
4
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Bartikowski, Boris
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Zaefarian, Ghasem
4
Aiello, Gaetano
3
Alden, Dana
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Andreini, Daniela
3
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Journal of business research : JBR
SpringerLink / Bücher
2,114
Journal of retailing and consumer services
778
Springer eBook Collection
554
International journal of hospitality management
551
Industrial marketing management : the international journal for industrial and high-tech firms
506
Gabler Edition Wissenschaft
453
Springer eBook Collection / Business and Economics
414
Europäische Hochschulschriften / 5
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The service industries journal
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The journal of services marketing
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Research
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Lehrbuch
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Tourism management : research, policies, practice
256
The journal of business & industrial marketing
237
International journal of contemporary hospitality management
234
Journal of travel and tourism marketing
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Journal of the Academy of Marketing Science
219
Journal of hospitality marketing & management
210
Journal of service research : JSR
202
Journal of strategic marketing
199
Journal of service management
192
Cogent business & management
172
European research studies
170
Services marketing quarterly
167
International journal of electronic customer relationship management : IJECRM
165
Journal of marketing
163
Psychology & marketing
161
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
150
Journal of retailing
143
Journal of business ethics : JOBE
141
Service business
140
Management science : journal of the Institute for Operations Research and the Management Sciences
133
essentials
133
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
131
European journal of operational research : EJOR
127
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
122
Journal of air transport management
121
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ECONIS (ZBW)
910
USB Cologne (EcoSocSci)
1
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1
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
2
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
3
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
4
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
5
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
6
So distant, yet useful : the impact of distal stories on customers' service expectations
Lee, Na Young
;
Noble, Stephanie M.
;
Zablah, Alex R.
- In:
Journal of business research : JBR
113
(
2020
),
pp. 230-242
Persistent link: https://www.econbiz.de/10012230473
Saved in:
7
Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
8
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
9
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang
;
Hutzinger, Clemens
- In:
Journal of business research : JBR
80
(
2017
),
pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
Saved in:
10
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
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