//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of outcome quality,...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
301
Kundenzufriedenheit
300
Service quality
253
Dienstleistungsqualität
252
Consumer behaviour
238
Konsumentenverhalten
238
Beziehungsmarketing
199
Relationship marketing
199
Social relations
81
Soziale Beziehungen
81
Beschwerdemanagement
51
Complaint management
51
South Korea
46
Südkorea
46
Customer service
44
Kundenservice
44
Satisfaction
44
Social Web
42
Social web
42
Emotion
39
Brand management
35
Hospital
35
Krankenhaus
35
Markenführung
35
Viral marketing
35
Virales Marketing
35
Online retailing
34
Online-Handel
34
Brand image
33
Dienstleistungssektor
33
Lieferantenmanagement
33
Markenimage
33
Service industry
33
Supplier relationship management
33
Arbeitszufriedenheit
29
Job satisfaction
29
Social network
29
Soziales Netzwerk
29
Einzelhandel
27
Retail trade
27
more ...
less ...
Online availability
All
Undetermined
341
Free
10
Type of publication
All
Article
549
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
553
Aufsatz in Zeitschrift
553
Collection of articles of several authors
5
Sammelwerk
5
Conference paper
2
Konferenzbeitrag
2
Case study
1
Conference proceedings
1
Fallstudie
1
Konferenzschrift
1
more ...
less ...
Language
All
English
553
Author
All
Chebat, Jean-Charles
9
Ko, Eunju
8
Gustafsson, Anders
6
Mattila, Anna S.
6
Balaji, M. S.
5
Martin, Drew
5
Barnes, Donald C.
4
Choi, Jeonghye
4
Choi, Sunmee
4
Gallan, Andrew S.
4
Kim, Kyung Hoon
4
Laroche, Michel
4
McColl-Kennedy, Janet R.
4
Prentice, Catherine
4
Witell, Lars
4
Alamanos, Eleftherios
3
Alden, Dana
3
Arnold, Todd J.
3
Babin, Barry J.
3
Baker, Thomas L.
3
Chen, Qimei
3
Collier, Joel E.
3
De Keyser, Arne
3
Huang, Minxue
3
Kim, Chankon
3
Kim, Jikyung
3
Kowalkowski, Christian
3
Krishen, Anjala S.
3
Lee, Hanjoon
3
O'Cass, Aron
3
Prayag, Girish
3
Salo, Jari
3
Shams, Poja
3
Sharma, Piyush
3
Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Wong, IpKin Anthony
3
Aksoy, Lerzan
2
Akter, Shahriar
2
Ali, Faizan
2
more ...
less ...
Published in...
All
Journal of business research : JBR
International journal of hospitality management
791
NBER working paper series
636
Working paper / National Bureau of Economic Research, Inc.
589
Journal of retailing and consumer services
577
NBER Working Paper
526
Discussion paper series / IZA
421
The service industries journal
408
Tourism management : research, policies, practice
333
KIET Industrial economic review
307
International journal of contemporary hospitality management
293
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
290
The journal of services marketing
289
Health care management review : HCM review
285
Journal of Services Marketing
283
SpringerLink / Bücher
277
Journal of travel and tourism marketing
245
Journal of health economics
242
Applied economics
224
IZA Discussion Paper
218
Journal of hospitality marketing & management
218
Health care management science
214
Journal of health organization and management
204
Technological forecasting & social change : an international journal
191
Cogent business & management
181
European journal of operational research : EJOR
180
Auditing : a journal of practice & theory
178
Journal of air transport management
175
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
170
Services marketing quarterly
167
Working paper
167
Management science : journal of the Institute for Operations Research and the Management Sciences
166
The TQM journal : the international review of organizational improvement
166
Seoul journal of economics
163
CESifo working papers
162
KDI School working paper series
160
Health economics
159
International journal of productivity and quality management : IJPQM
159
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
156
Discussion paper / Centre for Economic Policy Research
153
more ...
less ...
Source
All
ECONIS (ZBW)
553
Showing
1
-
10
of
553
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
2
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
3
Patient satisfaction in emergency department : unveiling complex interactions by wearable sensors
Stefanini, Alessandro
;
Aloini, Davide
;
Gloor, Peter A.
; …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 600-611
Persistent link: https://www.econbiz.de/10012509712
Saved in:
4
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
5
Transforming community well-being through
patients
' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
6
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
7
Group service recovery strategies effectiveness : the moderating effects of group size and relational distance
Zhou, Yuanyuan
;
Tsang, Alex S. L.
;
Huang, Minxue
;
Zhou, Nan
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2480-2485
Persistent link: https://www.econbiz.de/10010402748
Saved in:
8
¿Y Usted? Social influence effects on consumers' service language preferences
Bell, Monique L.
;
Puzakova, Marina
- In:
Journal of business research : JBR
72
(
2017
),
pp. 168-177
Persistent link: https://www.econbiz.de/10011645561
Saved in:
9
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
10
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->