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Customer satisfaction
301
Kundenzufriedenheit
300
Consumer behaviour
155
Konsumentenverhalten
155
Beziehungsmarketing
147
Relationship marketing
147
Dienstleistungsqualität
146
Service quality
146
Bank
48
Beschwerdemanagement
47
Complaint management
47
Satisfaction
42
Customer service
36
Kundenservice
36
Emotion
28
Brand image
27
Brand management
27
Markenführung
27
Markenimage
27
Service failure
24
Arbeitszufriedenheit
23
Job satisfaction
23
Online retailing
20
Online-Handel
20
Viral marketing
20
Virales Marketing
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Dienstleistungssektor
19
Einzelhandel
19
Retail trade
19
Service industry
19
Service recovery
19
Italien
18
Italy
18
Customer experience
16
Lieferantenmanagement
16
Loyalty
16
Supplier relationship management
16
Customer integration
15
Innovation
15
Kundenintegration
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Chebat, Jean-Charles
6
Balaji, M. S.
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Martin, Drew
4
Collier, Joel E.
3
De Keyser, Arne
3
Krishen, Anjala S.
3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
3
Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Aaronson, Xavier
2
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Basile, Gianpaolo
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Davis, Lenita
2
Devlin, James
2
Donthu, Naveen
2
Eisend, Martin
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Ferreira, Fernando Alberto Freitas
2
Ferreira, João J. M.
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Guo, Lin
2
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Journal of business research : JBR
Journal of banking & finance
848
Rassegna economica : rivista internazionale di economia e territorio
846
Rivista di politica economica
795
Review of economic conditions in Italy
649
Die Bank
619
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
603
Mondo economico : settimanale di economia, finanza, politica, cultura
479
Questioni di economia e finanza
478
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
470
NBER working paper series
446
Journal of retailing and consumer services
444
Rivista internazionale di scienze sociali
437
Euromoney
436
Discussion paper / Centre for Economic Policy Research
418
Discussion paper series / IZA
413
Giornale degli economisti e annali di economia
400
Bancaria : mensile dell'Associazione Bancaria Italiana
393
Economia e politica industriale
390
Working paper
387
Rivista di economia agraria
386
International journal of hospitality management
385
Applied economics
379
Working paper / National Bureau of Economic Research, Inc.
363
SpringerLink / Bücher
358
IMF working papers
353
Temi di discussione del Servizio Studi / Banca d'Italia
346
Rivista internazionale di scienze economiche e commerciali : RiSEC ; pubblicazione trimestrale
345
Economia pubblica : the Italian journal of public economics and law
344
NBER Working Paper
339
International Journal of Bank Marketing
338
MPRA Paper
328
Temi di discussione / Banca d'Italia
297
Il risparmio : review ; rivista trimestrale dell'ACRI - Associazione di Fondazioni e di Casse di Risparmio
290
Economia & lavoro : revista quadrimestrale di politica economica, sociologia e relazioni industriali
287
Bank of Italy Occasional Paper
284
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
276
Europäische Hochschulschriften / 5
273
Rivista economica del Mezzogiorno : trimestrale della SVIMEZ, Associazione per lo Sviluppo dell'Industria nel Mezzogiorno
265
Journal of financial stability
264
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ECONIS (ZBW)
365
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1
Farm tourism experiences in travel reviews : a cross-comparison of three alternative methods for data analysis
Capriello, Antonella
;
Mason, Peyton R.
;
Davis, Boyd
; …
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 778-785
Persistent link: https://www.econbiz.de/10009740453
Saved in:
2
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
3
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
4
Assessing satisfaction with core and secondary attributes
Huang, Rong
;
Sarigöllü, Emine
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 942-949
Persistent link: https://www.econbiz.de/10003731204
Saved in:
5
The role of customer contact employees as external customers : a conceptual framework for marketing strategy and future research
Dabholkar, Pratibha A.
;
Abston, Kristie A.
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 959-967
Persistent link: https://www.econbiz.de/10003731209
Saved in:
6
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
7
Reprisal, retribution and requital : investigating customer retaliation
Funches, Venessa
;
Markley, Melissa
;
Davis, Lenita
- In:
Journal of business research : JBR
62
(
2009
)
2
,
pp. 231-238
Persistent link: https://www.econbiz.de/10003810562
Saved in:
8
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
9
Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.
;
Harris, Stanley G.
;
Armenakis, …
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
Saved in:
10
Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.
;
Laroche, Michel
;
Zhang, Man
;
Cho, …
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
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