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Anlysis of service quality gap...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
132
Konsumentenverhalten
132
Beziehungsmarketing
113
Relationship marketing
113
Indien
92
India
91
Bank
48
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Dienstleistungssektor
30
Service industry
30
Emerging economies
29
Schwellenländer
28
Firm performance
25
Unternehmenserfolg
25
Service failure
24
Innovation
21
Service recovery
21
Einzelhandel
19
Retail trade
19
Viral marketing
19
Virales Marketing
19
Emotion
18
Brand management
17
Customer integration
17
Kundenintegration
17
Markenführung
17
USA
17
China
16
Multinationales Unternehmen
16
Transnational corporation
16
Health care
15
Innovation management
15
Innovationsmanagement
15
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Article
385
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2
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English
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Malik, Ashish
7
Pereira, Vijay
7
Balaji, M. S.
5
Budhwar, Pawan S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Munjal, Surender
5
Sharma, Piyush
5
Laroche, Michel
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
Choi, Sunmee
3
De Keyser, Arne
3
Gallan, Andrew S.
3
George, Rejie
3
Leal-Rodríguez, Antonio L.
3
Prentice, Catherine
3
Salo, Jari
3
Shams, Poja
3
Sinha, Paresha
3
Temouri, Yama
3
Varma, Arup
3
Vrontis, Demetris
3
Witell, Lars
3
Aaronson, Xavier
2
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Banerjee, Saikat
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Bhanugopan, Ramudu
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
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Journal of business research : JBR
The Indian economic journal
1,252
The Indian journal of economics
1,177
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1,066
Economic & political weekly : a Sameeksha Trust publ.
1,053
Finance India : the quarterly journal of Indian Institute of Finance
961
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
886
Working Papers / eSocialSciences
874
The Asian economic review : journal of the Indian Institute of Economics
804
Journal of banking & finance
797
NBER working paper series
796
Economic developments in India : quarterly update : analysis, reports, policy documents
757
Working paper / National Bureau of Economic Research, Inc.
695
Indian journal of agricultural economics
664
NBER Working Paper
643
Working paper
609
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
598
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
594
Die Bank
571
MPRA Paper
570
Policy research working paper : WPS
536
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
525
Economic affairs : quarterly journal of economics
502
SpringerLink / Bücher
468
Global business review
435
Euromoney
420
Discussion paper series / IZA
413
International journal of hospitality management
411
IMF working papers
403
Praj̄nȧn : journal of social and management sciences
400
Margin : quarterly journal of the National Council of Applied Economic Research
391
International journal of Indian culture and business management
383
Journal of retailing and consumer services
373
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
372
Applied economics
365
The Indian journal of public administration : quarterly journal of the Indian Institute of Public Administration
352
IZA Discussion Papers
351
Anvesak : journal of the Sardar Patel Institute of Economic and Social Research
350
The service industries journal
341
Discussion paper / Centre for Economic Policy Research
308
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ECONIS (ZBW)
386
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1
Work meaningfulness and performance among healthcare professionals : the role of professional respect and participative management
Zhou, Qin
;
Sacramento, Claudia
;
Martinaityte, Ieva
- In:
Journal of business research : JBR
163
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303699
Saved in:
2
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
3
Linking unlearning with service quality through learning processes in the Spanish banking industry
Cepeda-Carrión, Ignacio
;
Leal-Millan, Antonio
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1450-1457
Persistent link: https://www.econbiz.de/10011297922
Saved in:
4
Culture and personal values : how they influence perceived service quality
Ladhari, Riadh
;
Pons, Frank
;
Bressolles, Grégory
; …
- In:
Journal of business research : JBR
64
(
2011
)
9
,
pp. 951-957
Persistent link: https://www.econbiz.de/10009241420
Saved in:
5
How does relationship quality sustain the rich world's poorest businesses?
Hani, Umme
;
Akter, Shahriar
;
Wickramasinghe, Ananda
; …
- In:
Journal of business research : JBR
133
(
2021
),
pp. 297-308
Persistent link: https://www.econbiz.de/10012590298
Saved in:
6
Reluctant employees and felt stress : the moderating impact of manager decisiveness
Mulki, Jay P.
;
Jaramillo, Fernando
;
Malhotra, Shavin
; …
- In:
Journal of business research : JBR
65
(
2012
)
1
,
pp. 77-83
Persistent link: https://www.econbiz.de/10009549712
Saved in:
7
Pluralistic ignorance, risk perception, and the governance of the dark side in peer-to-peer transactions : evidence from the Indian banking industry
Basu, Shubhabrata
;
Aulakh, Preet S.
;
Munjal, Surender
- In:
Journal of business research : JBR
129
(
2021
),
pp. 328-340
Persistent link: https://www.econbiz.de/10012509660
Saved in:
8
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Chang, Chao-Chin
;
Chiu, …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Saved in:
9
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
10
Beautiful teaching and good performance
Oghazi, Pejvak
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1887-1891
Persistent link: https://www.econbiz.de/10011451568
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