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~isPartOf:"Journal of business research : JBR"
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Efficiency effects of quality...
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Dienstleistungsqualität
252
Service quality
252
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
131
Konsumentenverhalten
131
Beziehungsmarketing
110
Relationship marketing
110
Productivity
53
Produktivität
53
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Innovation
33
Business network
29
Dienstleistungssektor
29
Service industry
29
Unternehmensnetzwerk
29
Firm performance
28
Unternehmenserfolg
28
Efficiency
26
Network
24
Netzwerk
24
Service failure
24
Theorie
22
Theory
22
Service recovery
21
Emotion
20
Social network
20
Soziales Netzwerk
20
Brand management
19
Customer integration
19
Kundenintegration
19
Markenführung
19
Viral marketing
19
Virales Marketing
19
Einzelhandel
17
Innovation management
17
Innovationsmanagement
17
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Undetermined
246
Free
10
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Article
377
Book / Working Paper
1
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Article in journal
375
Aufsatz in Zeitschrift
375
Case study
1
Collection of articles of several authors
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Sammelwerk
1
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English
377
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1
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Gustafsson, Anders
7
Balaji, M. S.
5
Chebat, Jean-Charles
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Parida, Vinit
4
Arnold, Todd J.
3
De Keyser, Arne
3
Gallan, Andrew S.
3
Laroche, Michel
3
O'Cass, Aron
3
Prentice, Catherine
3
Salo, Jari
3
Shams, Poja
3
Witell, Lars
3
Zhang, Shangfeng
3
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Beraha, Aydin
2
Bertrand, Jean-Louis
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Chen, Qimei
2
Choi, Sunmee
2
Collier, Joel E.
2
Devlin, James
2
Dhir, Amandeep
2
Díaz-Chao, Ángel
2
Ellinger, Alexander E.
2
Ellinger, Andrea D.
2
Elmadağ Baş, Ayşe Banu
2
Fernández, Manuel
2
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Journal of business research : JBR
NBER working paper series
1,482
Working paper / National Bureau of Economic Research, Inc.
1,375
Energy economics
1,280
NBER Working Paper
1,274
Discussion paper series / IZA
771
Applied economics
750
European journal of operational research : EJOR
748
Working paper
727
CESifo working papers
669
Journal of productivity analysis
650
Discussion paper / Centre for Economic Policy Research
629
MPRA Paper
604
Norges offentlige utredninger : N.O.U.
572
The electricity journal
496
IZA Discussion Paper
472
International journal of hospitality management
455
Rapporter / Statistisk Sentralbyrå
447
CESifo Working Paper
442
Policy research working paper : WPS
435
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
428
IZA Discussion Papers
399
Economics letters
398
The energy journal
392
Discussion paper
390
International Journal of Energy Economics and Policy : IJEEP
388
Energy policy
386
Journal of retailing and consumer services
363
Sosialøkonomen
363
The service industries journal
345
World Bank E-Library Archive
330
Cambridge working papers in economics
322
CESifo Working Paper Series
321
Technological forecasting & social change : an international journal
312
Economic modelling
302
American journal of agricultural economics
299
The American economic review
297
Applied economics letters
292
SpringerLink / Bücher
264
World Bank Policy Research Working Paper
259
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ECONIS (ZBW)
378
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1
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1
Does partial privatisation improve performance? Evidence from a chain of hotels in Portugal
Amado, Carla A. F.
;
Santos, Sérgio P.
;
Serra, Jaime M. M.
- In:
Journal of business research : JBR
73
(
2017
),
pp. 9-19
Persistent link: https://www.econbiz.de/10011647351
Saved in:
2
Linking unlearning with service quality through learning processes in the Spanish banking industry
Cepeda-Carrión, Ignacio
;
Leal-Millan, Antonio
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1450-1457
Persistent link: https://www.econbiz.de/10011297922
Saved in:
3
The influence of sunlight on taxi driver productivity
Patel, Pankaj
;
Devaraj, Srikant
;
Quigley, Narda R.
; …
- In:
Journal of business research : JBR
115
(
2020
),
pp. 456-468
Persistent link: https://www.econbiz.de/10012272106
Saved in:
4
The dynamics of networked power in a concentrated business network
Olsen, Per Ingvar
;
Prenkert, Frans
;
Hoholm, Thomas
; …
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2579-2589
Persistent link: https://www.econbiz.de/10010483034
Saved in:
5
Benchmarking sales staffing
efficiency
in dealerships using extended data envelopment analysis
Gonzalez-Padron, Tracy
;
Akdeniz, M. Billur
;
Calantone, …
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1904-1911
Persistent link: https://www.econbiz.de/10010379208
Saved in:
6
Efficiency
and exports : evidence from Southern European companies
Moral Pajares, Encarnación
;
Mozas-Moral, Adoración
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1506-1511
Persistent link: https://www.econbiz.de/10011297902
Saved in:
7
What determines
efficiency
in MENA banks?
Otero, Luis
;
Razia, Alaa
;
Martorell Cunill, Onofre
; …
- In:
Journal of business research : JBR
112
(
2020
),
pp. 331-341
Persistent link: https://www.econbiz.de/10012230600
Saved in:
8
Assessing the research
efficiency
of Canadian scholars in the management field : evidence from the DEA and fsQCA
Amara, Nabil
;
Rhaiem, Mehdi
;
Halilem, Norrin
- In:
Journal of business research : JBR
115
(
2020
),
pp. 296-306
Persistent link: https://www.econbiz.de/10012271667
Saved in:
9
Value creation and appropriation following M&A : a data envelopment analysis
Rahman, Mahabubur
;
Lambkin, Mary
;
Hussain, Dildar
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5628-5635
Persistent link: https://www.econbiz.de/10011597419
Saved in:
10
Developing a hybrid analytics approach to measure the
efficiency
of deposit banks
Dinçer, Hasan
;
Hacıoğlu, Ümit
;
Tatoğlu, Ekrem
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 131-145
Persistent link: https://www.econbiz.de/10012104943
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