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An analytics approach to decision alternative prioritization for zero-emission zone logistics
Deveci, Muhammet; Pamucar, Dragan; Gokasar, Ilgin; … - In: Journal of business research : JBR 146 (2022), pp. 554-570
Persistent link: https://www.econbiz.de/10013271444
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Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming; Kao, Chi-Hung; Sha, Wei-Shun; Wu, … - In: Journal of business research : JBR 69 (2016) 6, pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
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Does delivery service differentiation matter? : comparing rural to urban e-consumer satisfaction and retention
Vakulenko, Yulia; Arsenovic, Jasenko; Hellström, Daniel; … - In: Journal of business research : JBR 142 (2022), pp. 476-484
Persistent link: https://www.econbiz.de/10013168389
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Capability configurations for advanced service offerings in manufacturing firms : using fuzzy set qualitative comparative analysis
Rönnberg Sjödin, David; Parida, Vinit; Kohtamäki, Marko - In: Journal of business research : JBR 69 (2016) 11, pp. 5330-5335
Persistent link: https://www.econbiz.de/10011589804
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The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran; Ha, Sejin - In: Journal of business research : JBR 121 (2020), pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
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Customer responses to service providers' touch : a meta-analysis
Saleh, Amin; Zmich, Louis J.; Babin, Barry J.; Darrat, … - In: Journal of business research : JBR 166 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
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Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria; Kowalkowski, Christian; Biggemann, Sergio - In: Journal of business research : JBR 69 (2016) 7, pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
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Main drivers of consultancy services : a meta-analytic approach
De Fuentes, Cristina; Porcuna, Rubén - In: Journal of business research : JBR 69 (2016) 11, pp. 4775-4780
Persistent link: https://www.econbiz.de/10011588419
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Relational governance strategies for advanced service provision : multiple paths to superior financial performance in servitization
Sjödin, Rönnberg David; Parida, Vinit; Kohtamäki, Marko - In: Journal of business research : JBR 101 (2019), pp. 906-915
Persistent link: https://www.econbiz.de/10012103658
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Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang; Chen, Li-Fei; Chang, Chao-Chin; Chiu, … - In: Journal of business research : JBR 69 (2016) 8, pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829