Does delivery service differentiation matter? : comparing rural to urban e-consumer satisfaction and retention
Year of publication: |
2022
|
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Authors: | Vakulenko, Yulia ; Arsenovic, Jasenko ; Hellström, Daniel ; Shams, Poja |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 142.2022, p. 476-484
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Subject: | Delivery Service | E-consumer | Rural Logistics | Urban Logistics | Logistik | Logistics | Logistikdienstleister | Logistics provider | Ländlicher Raum | Rural area | Dienstleistungsqualität | Service quality | Lieferkette | Supply chain |
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