//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
DETERMINANTS OF SERVICE QUALIT...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
253
Dienstleistungsqualität
252
Consumer behaviour
152
Konsumentenverhalten
152
Customer satisfaction
146
Kundenzufriedenheit
146
Beziehungsmarketing
118
Relationship marketing
118
Measurement
80
Messung
73
Higher education institution
60
Hochschule
60
Beschwerdemanagement
47
Complaint management
47
Brand management
39
Markenführung
39
Customer service
38
Kundenservice
38
Brand image
29
Markenimage
29
Dienstleistungssektor
28
Service industry
28
Service failure
24
Emotion
23
Service recovery
21
Viral marketing
21
Virales Marketing
21
Einzelhandel
19
Innovation
19
Retail trade
19
Customer integration
18
Higher education
18
Kundenintegration
18
Scale development
18
Students
16
Studierende
16
Online retailing
15
Online-Handel
15
China
14
Performance measurement
14
more ...
less ...
Online availability
All
Undetermined
260
Free
7
Type of publication
All
Article
393
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
396
Aufsatz in Zeitschrift
396
Collection of articles of several authors
3
Sammelwerk
3
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
more ...
less ...
Language
All
English
396
Author
All
Balaji, M. S.
6
Gustafsson, Anders
6
Chebat, Jean-Charles
5
Babin, Barry J.
4
Laroche, Michel
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Shams, Poja
4
Alamanos, Eleftherios
3
Arnold, Todd J.
3
Cadogan, John W.
3
De Keyser, Arne
3
Dhir, Amandeep
3
Diamantopoulos, Adamantios
3
Gallan, Andrew S.
3
Lassala, Carlos
3
Lervik-Olsen, Line
3
Lunardo, Renaud
3
Prentice, Catherine
3
Roy, Sanjit
3
Salo, Jari
3
Witell, Lars
3
Akrout, Houcine
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Bang, Nguyen
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Berbegal-Mirabent, Jasmina
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Bressolles, Grégory
2
Caruelle, Delphine
2
Chaney, Damien
2
Chang, Woojung
2
Chen, Qimei
2
more ...
less ...
Published in...
All
Journal of business research : JBR
IZA Discussion Papers
1,477
Discussion paper series / IZA
1,186
NBER working paper series
949
Working paper / National Bureau of Economic Research, Inc.
799
NBER Working Paper
767
MPRA Paper
644
IZA Discussion Paper
568
Economics of education review
480
International journal of hospitality management
455
CESifo working papers
398
CESifo Working Paper
386
Journal of retailing and consumer services
355
Working paper
340
Mathematica Policy Research Reports
329
The service industries journal
311
IDB Publications (Working Papers)
303
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
250
CESifo Working Paper Series
248
SpringerLink / Bücher
239
Applied economics
235
Discussion paper
227
CEPR Discussion Papers
225
Working Papers / eSocialSciences
225
The journal of technology transfer
216
Policy research working paper : WPS
214
The journal of services marketing
213
World Bank Publications
212
Technological forecasting & social change : an international journal
195
World Bank Other Operational Studies
195
Working Paper
192
World Bank E-Library Archive
186
Applied economics letters
179
Auditing : a journal of practice & theory
177
Research policy : policy, management and economic studies of science, technology and innovation
177
Economics letters
176
International journal of contemporary hospitality management
172
Journal of marketing for higher education
170
Discussion paper / Centre for Economic Policy Research
168
European journal of operational research : EJOR
167
more ...
less ...
Source
All
ECONIS (ZBW)
396
Showing
1
-
10
of
396
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Four questions of entrepreneurial marketing
education
: perspectives of
university
educators
Gilmore, Audrey
;
McAuley, Andrew
;
Miles, Morgan P.
; …
- In:
Journal of business research : JBR
113
(
2020
),
pp. 189-197
Persistent link: https://www.econbiz.de/10012230468
Saved in:
2
Measuring overconfidence : methodological problems and statistical artifacts
Olsson, Henrik
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1766-1770
Persistent link: https://www.econbiz.de/10010379234
Saved in:
3
Service quality in higher
education
: the role of student expectations
Voss, Roediger
;
Gruber, Thorsten
;
Szmigin, Isabelle
- In:
Journal of business research : JBR
60
(
2007
)
9
,
pp. 949-959
Persistent link: https://www.econbiz.de/10003539000
Saved in:
4
Transformative quality in Higher
Education
Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
5
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
6
e-SELFQUAL : a scale for measuring online self-service quality
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Sheng, Olivia R. Liu
- In:
Journal of business research : JBR
64
(
2011
)
5
,
pp. 508-515
Persistent link: https://www.econbiz.de/10008901456
Saved in:
7
Customer perceptions of discrimination in service deliveries : construction and validation of a
measurement
instrument
Klinner, Nicole S.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
Saved in:
8
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
9
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
10
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->