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DUAQUAL: calidad percibida por...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
171
Kundenzufriedenheit
171
Consumer behaviour
167
Konsumentenverhalten
167
Beziehungsmarketing
129
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Virales Marketing
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Balaji, M. S.
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Gallan, Andrew S.
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Kachroo, Pushkin
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2
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2
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Journal of business research : JBR
Discussion paper series / IZA
1,043
IZA Discussion Papers
659
IZA Discussion Paper
658
Economics Papers from University Paris Dauphine
553
NBER working paper series
475
International journal of hospitality management
457
Working paper / National Bureau of Economic Research, Inc.
401
Journal of retailing and consumer services
387
NBER Working Paper
367
MPRA Paper
352
The service industries journal
316
Economics of education review
274
CESifo working papers
267
The journal of services marketing
237
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
233
CESifo Working Paper
207
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
206
International journal of contemporary hospitality management
178
Auditing : a journal of practice & theory
174
Tourism management : research, policies, practice
171
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
161
Working paper
160
Journal of Services Marketing
156
Cogent business & management
151
Services marketing quarterly
151
Discussion paper
141
Journal of economic behavior & organization : JEBO
141
The TQM journal : the international review of organizational improvement
141
Journal of air transport management
140
CESifo Working Paper Series
135
GLO discussion paper
132
International journal of quality & reliability management
122
International journal of productivity and quality management : IJPQM
118
International journal of quality and service sciences
117
Service business
115
International journal of happiness and development
113
Applied economics
111
International journal of services and operations management
109
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ECONIS (ZBW)
367
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1
Beautiful teaching and good performance
Oghazi, Pejvak
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1887-1891
Persistent link: https://www.econbiz.de/10011451568
Saved in:
2
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
3
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
4
How does brand misconduct affect the brand-customer relationship?
Hsiao, Chih-Hui
;
Shen, George C.
;
Chao, Pei-Ju
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 862-866
Persistent link: https://www.econbiz.de/10010504959
Saved in:
5
The empirical study of consumers' loyalty for display technology
Lin, Chiu Hui
;
Wu, Chih-Wen
;
Cheng, Yi-Han
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2260-2265
Persistent link: https://www.econbiz.de/10011389323
Saved in:
6
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
7
A Bit(coin) of happiness after a failure : an empirical examination of the effectiveness of cryptocurrencies as an innovative recovery tool
Nazifi, Amin
;
Murdy, Samantha
;
Marder, Ben
;
Gäthke, Jana
; …
- In:
Journal of business research : JBR
124
(
2021
),
pp. 494-505
Persistent link: https://www.econbiz.de/10012493980
Saved in:
8
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
9
Enhancing loyalty : when improving consumer
satisfaction
and delight matters
Ahrholdt, Dennis C.
;
Gudergan, Siegfried
;
Ringle, …
- In:
Journal of business research : JBR
94
(
2019
),
pp. 18-27
Persistent link: https://www.econbiz.de/10011947285
Saved in:
10
Perceived service quality and customer
satisfaction
: a fuzzy set QCA approach in the railway sector
Miranda, Sandra
;
Tavares, Patrícia
;
Queiró, Rita
- In:
Journal of business research : JBR
89
(
2018
),
pp. 371-377
Persistent link: https://www.econbiz.de/10011881817
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