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Optimizing customer satisfacti...
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Customer satisfaction
301
Kundenzufriedenheit
300
Consumer behaviour
197
Konsumentenverhalten
197
Beziehungsmarketing
154
Relationship marketing
154
Dienstleistungsqualität
146
Service quality
146
Measurement
80
Messung
73
Beschwerdemanagement
47
Complaint management
47
Brand image
43
Markenimage
43
Brand management
42
Markenführung
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Satisfaction
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Produktgestaltung
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Customer service
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Kundenservice
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Product design
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Service failure
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Arbeitszufriedenheit
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Job satisfaction
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Online-Handel
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Retail trade
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New product development
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Produktentwicklung
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Viral marketing
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Virales Marketing
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Dienstleistungssektor
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Service industry
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Service recovery
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Chebat, Jean-Charles
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Diamantopoulos, Adamantios
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3
Cadogan, John W.
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De Keyser, Arne
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Donthu, Naveen
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Kim, Sang Jin
3
Krishen, Anjala S.
3
Laroche, Michel
3
Lervik-Olsen, Line
3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
3
Shams, Poja
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Takahashi, Ikuo
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Van Vaerenbergh, Yves
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Woisetschläger, David
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Chan, Kimmy Wa
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Chen, Qimei
2
Chi, Nai-Wen
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2
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Journal of business research : JBR
Journal of retailing and consumer services
482
International journal of hospitality management
421
NBER working paper series
355
Working paper / National Bureau of Economic Research, Inc.
335
NBER Working Paper
301
Tourism management : research, policies, practice
222
International journal of production research
210
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
200
The journal of services marketing
195
Journal of Services Marketing
190
The service industries journal
188
SpringerLink / Bücher
177
Discussion paper series / IZA
175
Journal of travel and tourism marketing
174
International journal of product development : IJPD
171
International journal of contemporary hospitality management
156
Journal of hospitality marketing & management
156
International journal of production economics
144
OECD Environment Statistics
141
European Journal of Marketing
136
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
132
Psychology & marketing
132
Insurance / Mathematics & economics
126
Cogent business & management
125
European journal of operational research : EJOR
123
Policy research working paper : WPS
120
Working paper
120
IZA Discussion Paper
114
Technological forecasting & social change : an international journal
110
International Journal of Bank Marketing
109
Journal of marketing
106
International journal of productivity and quality management : IJPQM
104
Services marketing quarterly
104
Management science : journal of the Institute for Operations Research and the Management Sciences
102
Economics letters
100
European journal of marketing : EJM
100
Industrial marketing management : the international journal for industrial and high-tech firms
100
Asia Pacific journal of marketing and logistics
97
Journal of air transport management
97
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ECONIS (ZBW)
426
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1
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426
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1
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
2
Customer perceptions of discrimination in service deliveries : construction and validation of a
measurement
instrument
Klinner, Nicole S.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
Saved in:
3
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
4
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
5
A cross-cultural application of the affective response to consumption scale : investigating US-American and Austrian passengers on long-haul flights
Ganglmair-Wooliscroft, Alexandra
;
Wooliscroft, Ben
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 765-770
Persistent link: https://www.econbiz.de/10009740456
Saved in:
6
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
7
The Drucker intangibles
measurement
system : an academic perspective
Crosby, Lawrence A.
;
Ghanbarpour, Tohid
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
Saved in:
8
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
9
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
Saved in:
10
Eco-innovation for environment and waste prevention
Sumrin, Samina
;
Gupta, Suraksha
;
Asaad, Yousra
;
Wang, …
- In:
Journal of business research : JBR
122
(
2021
),
pp. 627-639
Persistent link: https://www.econbiz.de/10012420453
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