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Multidimensional assessment of organizational performance : integrating BSC and AHP
Bentes, Alexandre Veronese; Carneiro, Jorge; Silva, … - In: Journal of business research : JBR 65 (2012) 12, pp. 1790-1799
Persistent link: https://www.econbiz.de/10009683130
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Turning non-financial performance measurements into financial performance : the usefulness of front-office staff incentive systems in hotels
Bénet, Nathalie; Deville, Aude; Raïes, Karine; … - In: Journal of business research : JBR 142 (2022), pp. 317-327
Persistent link: https://www.econbiz.de/10013168293
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Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven; O'Dwyer, Michele; O'Malley, Lisa; Story, … - In: Journal of business research : JBR 149 (2022), pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
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Damned if she does, damned if she doesn't : The interactive effects of gender and agreeableness on performance evaluation
Nandkeolyar, Amit K.; Bagger, Jessica; Ekkirala, Srinivas - In: Journal of business research : JBR 143 (2022), pp. 62-71
Persistent link: https://www.econbiz.de/10013194507
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Management structure and the performance of funds of mutual funds
Bertin, William J.; Prather, Laurie - In: Journal of business research : JBR 62 (2009) 12, pp. 1364-1369
Persistent link: https://www.econbiz.de/10003900801
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Manufacturer perceptions of the consequences of task and emotional conflict within domestic channels of distribution
Rose, Gregory; Shoham, Aviv; Neill, Stern; Ruvio, Ayalla - In: Journal of business research : JBR 60 (2007) 4, pp. 296-304
Persistent link: https://www.econbiz.de/10003451379
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Fuzzy set ideal type analysis
Kvist, Jon - In: Journal of business research : JBR 60 (2007) 5, pp. 474-481
Persistent link: https://www.econbiz.de/10003451477
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Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting
Akinci, Serkan; Atilgan-Inan, Eda; Aksoy, Safak - In: Journal of business research : JBR 63 (2010) 3, pp. 232-240
Persistent link: https://www.econbiz.de/10003959631
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The impact of firm strategy on performance measures used in executive compensation
Balsam, Steven; Fernando, Guy D.; Tripathy, Arindam - In: Journal of business research : JBR 64 (2011) 2, pp. 187-193
Persistent link: https://www.econbiz.de/10008839680
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Cross-functional interface and disruption in CRM projects : is marketing from Venus and information systems from Mars?
Cooper, Marjorie J.; Gwin, Carol F.; Wakefield, Kirk L - In: Journal of business research : JBR 61 (2008) 4, pp. 292-299
Persistent link: https://www.econbiz.de/10003704463