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~isPartOf:"Journal of business research : JBR"
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The quality of service : an ov...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
121
Konsumentenverhalten
121
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Dienstleistungssektor
28
Service industry
28
Service failure
24
Management information system
21
Management-Informationssystem
21
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Customer integration
17
Einzelhandel
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Kundenintegration
17
Multi-criteria analysis
17
Multikriterielle Entscheidungsanalyse
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Retail trade
17
Brand management
15
Markenführung
15
Firm performance
14
Online retailing
14
Online-Handel
14
Satisfaction
14
Unternehmenserfolg
14
Gesundheitswesen
13
Health care system
13
Brand image
12
Markenimage
12
Product quality
12
Produktqualität
12
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
De Keyser, Arne
3
Delen, Dursun
3
Gallan, Andrew S.
3
Laroche, Michel
3
Prentice, Catherine
3
Salo, Jari
3
Shams, Poja
3
Witell, Lars
3
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Chen, Qimei
2
Choi, Sunmee
2
Collier, Joel E.
2
Devlin, James
2
Dhir, Amandeep
2
Di Benedetto, C. Anthony
2
Ellinger, Alexander E.
2
Ellinger, Andrea D.
2
Elmadağ Baş, Ayşe Banu
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Gruber, Thorsten
2
Grégoire, Yany
2
Gäthke, Jana
2
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Journal of business research : JBR
European journal of operational research : EJOR
773
International journal of hospitality management
447
International journal of production research
441
Journal of retailing and consumer services
336
The service industries journal
304
Omega : the international journal of management science
244
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
232
World Bank E-Library Archive
231
NBER working paper series
230
Working paper / National Bureau of Economic Research, Inc.
225
International journal of production economics
222
Computers & operations research : and their applications to problems of world concern ; an international journal
215
The journal of services marketing
211
SpringerLink / Bücher
208
Journal of air transport management
200
NBER Working Paper
200
International journal of productivity and quality management : IJPQM
179
Auditing : a journal of practice & theory
178
Technological forecasting & social change : an international journal
176
International journal of services and operations management
171
International journal of contemporary hospitality management
165
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
153
International journal of quality & reliability management
148
Journal of the Operational Research Society
145
Socio-economic planning sciences : the international journal of public sector decision-making
144
The TQM journal : the international review of organizational improvement
144
Tourism management : research, policies, practice
143
Journal of hospitality marketing & management
142
Services marketing quarterly
142
International journal of business information systems : IJBIS
141
Journal of decision systems
139
Group decision and negotiation
135
Working paper
132
Journal of Services Marketing
130
Policy research working paper : WPS
130
Journal of travel and tourism marketing
125
International journal of quality and service sciences
121
Discussion paper series / IZA
112
Service business
112
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ECONIS (ZBW)
294
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1
A BSC-ANP approach to organizational outsourcing decision support : a case study
Modak, Mousumi
;
Ghosh, Kunal Kanti
;
Pathak, Khanindra
- In:
Journal of business research : JBR
103
(
2019
),
pp. 432-447
Persistent link: https://www.econbiz.de/10012104295
Saved in:
2
Linking unlearning with service quality through learning processes in the Spanish banking industry
Cepeda-Carrión, Ignacio
;
Leal-Millan, Antonio
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1450-1457
Persistent link: https://www.econbiz.de/10011297922
Saved in:
3
Operationalizing and measuring individual entrepreneurial orientation using cognitive mapping and MCDA techniques
Ferreora, Fernando A. F.
;
Marques, Carla S. E.
;
Bento, Paulo
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2691-2702
Persistent link: https://www.econbiz.de/10011399705
Saved in:
4
Multidimensional assessment of organizational performance : integrating BSC and AHP
Bentes, Alexandre Veronese
;
Carneiro, Jorge
;
Silva, …
- In:
Journal of business research : JBR
65
(
2012
)
12
,
pp. 1790-1799
Persistent link: https://www.econbiz.de/10009683130
Saved in:
5
The strategic assessment of intellectual capital assets : an application within Terradue Srl
Rossi, Cesare
;
Cricelli, Livio
;
Grimaldi, Michele
; …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1598-1603
Persistent link: https://www.econbiz.de/10011450378
Saved in:
6
Where to acquire knowledge : adapting knowledge management to financial institutions
Castrogiovanni, Gary
;
Ribeiro Soriano, Domingo
; …
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1812-1816
Persistent link: https://www.econbiz.de/10011451025
Saved in:
7
Strategic project portfolio selection for national research institutes
Jeng, Don Jyh-Fu
;
Huang, Kuo-Hsin
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2305-2311
Persistent link: https://www.econbiz.de/10011389362
Saved in:
8
Improving productivity using a multi-objective optimization of robotic trajectory planning
Llopis-Albert, Carlos
;
Rubio, Francisco
;
Valero, Francisco
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1429-1431
Persistent link: https://www.econbiz.de/10011297942
Saved in:
9
Multimarket competition effects on product line decisions : a multi-objective decision model in fast moving consumer goods industry
Sarangi, Subrat
;
Chakraborty, Abhishek
;
Triantis, …
- In:
Journal of business research : JBR
133
(
2021
),
pp. 388-398
Persistent link: https://www.econbiz.de/10012590248
Saved in:
10
An analytics approach to decision alternative prioritization for zero-emission zone logistics
Deveci, Muhammet
;
Pamucar, Dragan
;
Gokasar, Ilgin
; …
- In:
Journal of business research : JBR
146
(
2022
),
pp. 554-570
Persistent link: https://www.econbiz.de/10013271444
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