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ECONIS (ZBW)
2,835
USB Cologne (EcoSocSci)
1
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1
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10
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2,836
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date (oldest first)
1
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
2
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
3
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
4
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
5
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
Saved in:
6
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
7
How does brand misconduct affect the brand-customer relationship?
Hsiao, Chih-Hui
;
Shen, George C.
;
Chao, Pei-Ju
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 862-866
Persistent link: https://www.econbiz.de/10010504959
Saved in:
8
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
9
The empirical study of consumers'
loyalty
for display technology
Lin, Chiu Hui
;
Wu, Chih-Wen
;
Cheng, Yi-Han
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2260-2265
Persistent link: https://www.econbiz.de/10011389323
Saved in:
10
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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