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Customer satisfaction
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Journal of business research : JBR
The Indian economic journal
1,268
The Indian journal of economics
1,164
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1,073
Economic & political weekly : a Sameeksha Trust publ.
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Finance India : the quarterly journal of Indian Institute of Finance
938
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
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867
The Asian economic review : journal of the Indian Institute of Economics
796
Journal of retailing and consumer services
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Economic developments in India : quarterly update : analysis, reports, policy documents
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Indian journal of agricultural economics
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International journal of hospitality management
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Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
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NBER working paper series
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SpringerLink / Bücher
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World development : the multi-disciplinary international journal devoted to the study and promotion of world development
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515
Economic affairs : quarterly journal of economics
501
NBER Working Paper
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Global business review
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Discussion paper series / IZA
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Policy research working paper : WPS
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Margin : quarterly journal of the National Council of Applied Economic Research
407
The service industries journal
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Praj̄nȧn : journal of social and management sciences
392
International journal of Indian culture and business management
389
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
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IZA Discussion Papers
354
The Indian journal of public administration : quarterly journal of the Indian Institute of Public Administration
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Anvesak : journal of the Sardar Patel Institute of Economic and Social Research
350
Working papers / National Institute of Public Finance and Policy
306
Journal of Indian School of Political Economy : a journal devoted to the study of Indian economy, polity, and society
301
Journal of Services Marketing
297
The journal of development studies : JDS
296
Tourism management : research, policies, practice
295
Occasional papers / Reserve Bank of India
294
The journal of services marketing
293
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ECONIS (ZBW)
667
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1
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667
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1
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
2
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
3
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
4
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
5
When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.
;
Craciun, Georgiana
;
Shin, Dongwook
- In:
Journal of business research : JBR
63
(
2010
)
12
,
pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477
Saved in:
6
Culture influences on emotional responses to on-line store atmospheric cues
Davis, Lenita
;
Wang, Sijun
;
Lindridge, Andrew
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 806-812
Persistent link: https://www.econbiz.de/10003736754
Saved in:
7
Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
8
Psychological contract violation and customer intention to reuse online retailers : exploring mediating and moderating mechanisms
Malhotra, Neeru
;
Sahadev, Sunil
;
Purani, Keyoor
- In:
Journal of business research : JBR
75
(
2017
),
pp. 17-28
Persistent link: https://www.econbiz.de/10011699753
Saved in:
9
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
10
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
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