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La Londe Conference in Marketing Communications and Consumer Behavior <40, 2013, La Londe-les-Maures>
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ECONIS (ZBW)
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1
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
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2
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
3
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
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4
To purchase or to remove? : online shopping cart warning pop-up messages can polarize liking and purchase intention
Zhao, Haichuan
;
Wang, Xuehua
;
Jiang, Lan
- In:
Journal of business research : JBR
132
(
2021
),
pp. 813-836
Persistent link: https://www.econbiz.de/10012581666
Saved in:
5
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
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6
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
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7
Service innovation in e-commerce last mile delivery : mapping the e-customer journey
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 461-468
Persistent link: https://www.econbiz.de/10012103423
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8
Web Site spill over to email campaigns : the role of privacy, trust and shoppers' attitudes
Cases, Anne-Sophie
;
Fournier, Christophe
;
Dubois, …
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 993-999
Persistent link: https://www.econbiz.de/10008652107
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9
Customer behavior in electronic commerce : the moderating effect of e-purchasing experience
Hernández Ortega, Blanca
;
Jimenez, Julio
;
Martín, M. José
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 964-971
Persistent link: https://www.econbiz.de/10008652160
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10
Trust considerations on attitudes towards online purchasing : the moderating effect of privacy and security concerns
McCole, Patrick
;
Ramsey, Elaine
;
Williams, John
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 1018-1024
Persistent link: https://www.econbiz.de/10008652811
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