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Consumer behaviour
351
Konsumentenverhalten
351
Service quality
253
Dienstleistungsqualität
252
Online retailing
212
Online-Handel
212
Customer satisfaction
161
Kundenzufriedenheit
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Beziehungsmarketing
151
Relationship marketing
151
E-commerce
146
Electronic Commerce
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Pricing strategy
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Preismanagement
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Internet marketing
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Online-Marketing
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Einzelhandel
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Retail trade
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Social Web
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Social web
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Viral marketing
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Virales Marketing
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Beschwerdemanagement
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Complaint management
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Brand management
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Customer service
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Kundenservice
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Markenführung
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Product quality
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Produktqualität
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Brand image
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Markenimage
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Theorie
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Theory
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Emotion
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Dienstleistungssektor
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Chebat, Jean-Charles
7
Kukar-Kinney, Monika
7
Balaji, M. S.
6
Choi, Jeonghye
6
Gustafsson, Anders
5
Kowalkowski, Christian
5
Dwivedi, Yogesh Kumar
4
Ko, Eunju
4
Laroche, Michel
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Parida, Vinit
4
Rana, Nripendra P.
4
Richard, Marie-Odile
4
Roggeveen, Anne L.
4
Shams, Poja
4
Arnold, Todd J.
3
Barnes, Donald C.
3
Beatty, Sharon E.
3
Bhatnagar, Amit
3
Chatzipanagiotou, Kalliopi
3
Collier, Joel E.
3
De Keyser, Arne
3
Dhir, Amandeep
3
Gallan, Andrew S.
3
Gauri, Dinesh Kumar
3
Hellström, Daniel
3
Hinterhuber, Andreas
3
Hjort, Klas
3
Jang, Seongsoo
3
Ketron, Seth
3
Kienzler, Mario
3
Kim, Jikyung
3
Kunz, Werner
3
Oppewal, Harmen
3
Papatla, Purushottam
3
Prentice, Catherine
3
Roy, Rajat
3
Roy, Sanjit
3
Salo, Jari
3
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Journal of business research : JBR
Journal of retailing and consumer services
819
NBER working paper series
676
Working paper / National Bureau of Economic Research, Inc.
584
NBER Working Paper
563
International journal of hospitality management
562
European journal of operational research : EJOR
531
Management science : journal of the Institute for Operations Research and the Management Sciences
479
International journal of production economics
473
SpringerLink / Bücher
378
Journal of revenue and pricing management
370
The service industries journal
355
International journal of production research
323
International journal of industrial organization
319
Economics letters
286
Discussion paper / Centre for Economic Policy Research
277
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
CESifo working papers
255
Electronic commerce research
250
The journal of services marketing
236
Tourism management : research, policies, practice
222
International journal of contemporary hospitality management
213
Transportation research / E : an international journal
207
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
199
Journal of air transport management
197
Journal of retailing
194
Manufacturing & service operations management : M & SOM
183
Industrial marketing management : the international journal for industrial and high-tech firms
182
Information systems research : ISR
179
Journal of hospitality marketing & management
179
Auditing : a journal of practice & theory
177
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
177
Discussion papers / CEPR
174
Cogent business & management
168
Journal of travel and tourism marketing
168
International journal of business information systems : IJBIS
165
International journal of electronic marketing and retailing : IJEMR
165
Working paper
165
Information systems and e-business management : ISeB
164
International journal of quality & reliability management
163
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ECONIS (ZBW)
654
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1
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
2
Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
3
Determinants of consumers' response to pay-what-you-want pricing strategy on the Internet
Weisstein, Fei L.
;
Kukar-Kinney, Monika
;
Monroe, Kent B.
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4313-4320
Persistent link: https://www.econbiz.de/10011554569
Saved in:
4
Online shoppers' response to price comparison sites
Jung, Kwon
;
Cho, Yoon C.
;
Lee, Sun
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2079-2087
Persistent link: https://www.econbiz.de/10010400114
Saved in:
5
Was the economics of information approach wrong all the way? : evidence from German grocery r(E)tailing
Fedoseeva, Svetlana
;
Herrmann, Roland
;
Nickolaus, Katharina
- In:
Journal of business research : JBR
80
(
2017
),
pp. 63-72
Persistent link: https://www.econbiz.de/10011771440
Saved in:
6
Selling through online marketplaces with consumer profiling
Xing, Xinjie
;
Huang, Hongfu
;
Hedenstierna, Carl Philip T.
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014304129
Saved in:
7
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
8
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
9
From virtual travelers to real friends : relationship-building insights from an online travel community
Kunz, Werner
;
Seshadri, Sukanya
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1822-1828
Persistent link: https://www.econbiz.de/10011384126
Saved in:
10
Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki
;
Oh, Sangdo
;
Song, Sujin
;
Kim, Kyungok K.
; …
- In:
Journal of business research : JBR
67
(
2014
)
10
,
pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
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