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Service quality
253
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148
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Balaji, M. S.
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Journal of business research : JBR
NBER working paper series
1,305
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1,108
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654
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629
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
455
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1
Linking unlearning with
quality
of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
Saved in:
2
Medical hotels in the growing
healthcare
business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
Healthcare
service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
5
Classification of reviews of e-
healthcare
services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
6
Hospital
Clínica Bíblica in 2013
Brenes, Esteban R.
;
Martínez, Carlos
;
Pichardo, Caleb A.
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3839-3847
Persistent link: https://www.econbiz.de/10011515278
Saved in:
7
The Guatemalan public
hospital
system
Ketelhöhn, Niels
;
Arévalo, Rodrigo
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3900-3904
Persistent link: https://www.econbiz.de/10011515306
Saved in:
8
Moments of care : how interpersonal interactions contribute to luxury experiences of
healthcare
consumers
Kreuzer, Maria
;
Cado, Vesna
;
Raïes, Karine
- In:
Journal of business research : JBR
116
(
2020
),
pp. 482-490
Persistent link: https://www.econbiz.de/10012257646
Saved in:
9
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
10
Customer coproduction in
healthcare
service delivery : examining the influencing effects of the social context
Osei-Frimpong, Kofi
;
McLean, Graeme J.
;
Wilson, Alan M.
; …
- In:
Journal of business research : JBR
120
(
2020
),
pp. 82-93
Persistent link: https://www.econbiz.de/10012417102
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